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1. Did you achieve the IELTS band score you needed with the British Council to achieve your objectives?
   
 
 
 
2. Did you use the IELTS practice materials in the English Language Zone of the British Council library? If yes, please tell us if there is any way we can improve this service. If no, please tell us why you didn’t use this service
   
 
 
 
3. Did you attend the IELTS Top Tips seminar run by the British Council? If yes, please tell us if there is any way we can improve this service. If no, please tell us why you didn’t use this service
   
 
 
 
4. Did you attend the IELTS Mock Tests service on Writing & Speaking run by the British Council? If yes, please tell us if there is any way we can improve this service. If no, please tell us why you didn’t use this service
   
 
 
 
5. How could The British Council support your IELTS test preparation more?
   
 
 
 
6. Would you be interested in and able to use more online support materials being made available for IELTS?
   
 
 
 
7. Have you taken any preparatory course for IELTS? Please tell us with which institute or teacher you took this.
   
 
 
 
8. Have you used the services of an agent in your overseas study or migration application? Please tell us who.
   
 
 
9. How satisfied were you with IELTS & the British Council in the following:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Availability of dates
Customer Services before test
Recognition of test
Simple registration process
Pre-test support & preparation
Accurate assessment of ability
Venues
BC staff during test day
Fast results
 
 
 
10. How could the British Council improve any of the above factors? Please tell us any further suggestions on how the British Council could improve our overall services on IELTS.
   
 
Please contact [email protected] if you have any questions regarding this survey.
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