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  1. Surveys
  2. 2013
  3. July
  4. I
  5. IDEXX
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Questions marked with an * are required Exit Survey
 
 
* Name & Designation : 
* Clinic Name : 
* Phone : 
* Email Address : 
 
 
Which IDEXX products and services do you use and how regularly?
What's that? Daily Weekly Monthly Quarterly Never
Laboratory Analysers
SNAP Tests
Education Website
Diagnostic Edge Newsletter
Maintenance and Service
 
 
How satisfied are you with the following:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Pricing
Range
Staff product knowledge
Product education
Product quality and reliability
Sales Visits
Advertising / Promotional Material
Marketing Campaigns
 
 
How satisfied are you with the purchase process:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Response time to purchase request
Staff communication professional, friendly and courteous
Staff product knowledge
Staff feedback
Price list availability
Estimate | Quotation timeliness
Product availability
Product expiry SNAP
Product expiry All Other
Delivery Timeliness
Delivery Staff professional, friendly and courteous
Returns
 
 
How satisfied are you with the service and repair requests process:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Response to Call | Email time
Response to Action time (In clinic)
Downtime
Staff feedback
Resolution
Software Updates
Costs
 
 
 
How satisfied are you with IDEXX purchase process as a whole?
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
 
 
 
How satisfied are you with IDEXX service, repair and maintenance as a whole?
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
 
 
 
How satisfied are you with IDEXX as a whole?
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
 
 
Additional Questions:
Never Weekly Monthly Quarterly Annually
How often does an IDEXX representatitve call on your clinic?
 
 
 
Can you describe how you would like us to improve our service to you.