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SMK SERVICE, INC.
CUSTOMER SERVICE SURVEY
 
 
 
The service technician was on-time and ready to perform service.
 
Strongly Agree
 
Agree
 
Neutral
 
Disagree
 
Strongly Disagree
 
 
 
The service technician was on-time and ready to perform service.
 
Strongly Agree
 
Agree
 
Neutral
 
Disagree
 
Strongly Disagree
 
 
 
The workmanship met or exceeded your expectations.
 
Strongly Agree
 
Agree
 
Neutral
 
Disagree
 
Strongly Disagree
 
 
 
The service technician's work area was left neat, clean, and orderly.
 
Strongly Agree
 
Agree
 
Neutral
 
Disagree
 
Strongly Agree
 
 
 
The service technician was knowledgeable, capable, and answered all of your questions to your satisfaction.
 
Strongly Agree
 
Agree
 
Neutral
 
Disagree
 
Strongly Disagree
 
 
 
The HVAC system is working as expected.
 
Strongly Agree
 
Agree
 
Neutral
 
Disagree
 
Strongly Disagree
 
Thank you for taking the time to complete this survey.  Please use the space provided below to note any concerns with your HVAC system or our performance.