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Surveys
2014
November
H
HSBC
HSBC
0%
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1.What is your age?
Below 18
18 to 29
30 to 49
50 to 65
More than 65
2.What is your gender?
Male
Female
Choose not to tell
3.Where were you born?
China
Japan
UK
USA
Other
4.What is your ethnicity?
African American
Asian
Caucasian
Hispanic
Choose not to tell
5.What is your employment status?
Full-time
Part-time
Student
Unemployed
6.How long have you used a smartphone?
Never
Less than 6 months
6-24 months
More than 24 months
7.How many apps are installed on your smartphone?
N/A
Less than 10
10-29
30-50
More than 50
8.Do you have a tablet?
Yes
No
9. How did you manage your money before using the app?
None
Paper records
Software
Other
10. Why do you use a money management app? Please select no more than three reasons:
Track the transactions of all my cards and accounts
Get the helpful tips from the forums or communities from the apps
Check balances and credit availability
Manage my overall expenses
Manage my finances for the long term
Manage expenses in key categories
Avoid late payment and over limit charges
Save for specific purposes
11.Did other apps you have used give you useful advice?
Yes
No
12. Which features do you think were important in selecting an app? Please select no more than three.
Popular among users
Make budget on different categories
Automatic capture of the transactions
Able to take track of multiple cards or accounts
Easy to use(provide tutorials or examples)
Have neat charts and tables
Able to customize the expense report
Provide tips and sharing functions
13.How long have you been using this app?
Less than 3 months
3-6 months
7 months-1year
More than 1 year
14.How often do you use it?
Everyday
About twice a week
About three times a month
Less than once a month
15. Which features do you use on a regular basis? Please select no more than three.
Take track on all the payments
Compare the amounts among different categories
Look at the trend of the payments along the time
Make budgets
Make arrangements within the budget
Other
16.Which function did you try to use and found too difficult?
Take track on all the payments
Compare the amounts among different categories
Look at the trend of the payments along the time
Make budgets
Make arrangements within the budget
Other
17. What additional features would you like? Please select no more than three.
Help me with the investment
More suggestions and tips
More customization on budgeting and categories
More compatibility, able to use the app on phone, tablet and PC
Other
18. How satisfied are you with the following functions of the app:
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
Expense capture
Expense categorization
Expense reporting
Budgeting
Signals
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