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| * To be more productive, I respond to emails and instant messages while I'm speaking to people on the phone. |
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| * I repeat points back during a conversation to clarify my understanding of what the other person is saying. |
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| * When people speak to me about sensitive subjects, I make an effort to put them at ease. |
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| * I feel uncomfortable with silence during conversations. |
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| * As I listen, I compare the other person's viewpoint with my own. |
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| * To get people to elaborate on their point, I ask open questions (ones that can't be answered with "yes" or "no"). |
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| * When someone is speaking to me, I nod and say things like "OK" and "uh-huh" occasionally. |
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| * I play "devil's advocate" to prompt responses from the other person. |
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| * I catch myself asking leading questions to encourage the other person to agree with my viewpoint. |
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