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Hello:
You are invited to participate in our survey. In this survey, our Houston area employees will be asked to complete a survey that asks questions about how efficient and how well some of our processes work. It will take approximately 5 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Bill Wilson at 832-308-7062 or by email at the email address specified below.

Thank you very much for your time and support. Please start with the survey now by clicking on the CONTINUE button below.

 
 
Opening New Accounts/Banking Center Operations
Not at all well Slightly well Moderately well Very well Extremely well N/A
 
 
 
Comments/Suggestions:
   
 
 
Wire Transfers
Not at all well Slightly well Moderately well Very well Extremely well N/A
 
 
 
Comments/Suggestions:
   
 
 
Client Operations
(includes:stop payments, account maintenance, debit card maintenance, account research requests, customer service, online banking)
Not at all well Slightly well Moderately well Very well Extremely well N/A
 
 
 
Comments/Suggestions:
   
 
 
Loan Application/Prequalification Process
Not at all well Slightly well Moderately well Very well Extremely well N/A
 
 
 
Comments/Suggestions:
   
 
 
 
What best describes your position at Texas Capital Bank?
 
Executive/Manager
 
Relationship Manager
 
Relationship Associate
 
Credit
 
Treasury Management
 
Branch
 
Other Support
 
Other
 
 
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