|
Overall satisfaction with this experience |
| |
|
|
|
|
Receiving a warm and sincere greeting upon arrival |
| |
|
|
|
|
Staff greeting you by name |
| |
|
|
|
|
Staff remembering you as a regular guest |
| |
|
|
|
|
|
|
Receiving the room you expected |
| |
|
|
|
|
Ability of the staff to anticipate your needs |
| |
|
|
|
|
Cleanliness of the guest room |
| |
|
|
|
|
Condition of the guest room furnishing |
| |
|
|
|