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Surveys
2014
January
H
HKLLC Client Feedback
HKLLC Client Feedback
HKLLC Client Feedback Questionnaire
0%
Exit Survey
How satisfied were you with our overall level of service?
Very satisfied
Fairly satisfied
Undecided
Fairly dissatisfied
Very dissatisfied
What was the nature of your case?
Banking Litigation
Insurance Litigation
Family Litigation
Commercial Litigation
Property Litigation
Administrative Litigation
Corporate Litigation
How informative did you find our staff?
Very good
Good
Undecided
Poor
Very poor
Did we respond to your queries on a reasonable time?
Yes
Undecided
No
How long did you wait in the reception area before seeing
an attorney?
under 10 minutes
10-15 minutes
15-20 minutes
20-30 minutes
over 30 minutes
Did you find our fees reasonable?
Very Reasonable
Reasonable
Undecided
Unreasonable
Very Unreasonable
How well did we keep you up-to-date with progress?
Very well
Fairly well
Undecided
Fairly poor
Very poor
Would you recommend us to a friend or family member?
Certain to
Likely to
Undecided
Unlikely to
Certain not to
How did you hear about us?
Internet Search
Social Media
Referral from an Existing Client
Word of Mouth
Local Press
Brochure
Other
Do you have any further comments or suggestions that may help us to improve our level of service?
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