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  5. Hilton Garden Inn at The Rim Banquet Survey
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Exit Survey
 
 
Thank you for allowing us to host your recent event at the Hilton Garden Inn at the Rim, San Antonio, Texas. So that we may improve our service, please take a moment to evaluate our performance. As you think about your event, please do so in four phases: Sales, Pre-Event, Event and Post-Event. Although you or your actual on-site contact may have worked with the same person through several phases, please rate their performance separately during each phase. Please skip any questions that do not apply to your event.

We look forward to serving you again.
 
 
 
I - Sales Phase

How satisfied were you with the overall performance during the Sales Phase?
 
Very Satisfied
 
Satisfied
 
Neutral
 
Somewhat dissatisfied
 
Dissatisfied
 
N/A
 
 
 
Other Comments Regarding the Sales Phase:
   
 
 
II - Pre-Event Phase



How would you rate the Hilton Garden Inn's hotel associates in the following areas?
Agree Somewhat Agree Neutral Somewhat Disagree Disagree N/A
Contacted you at the appropriate time for your event planning.
Understood your problems and offered creative solutions.
Were flexible enough no matter how often plans changed.
Offered choices which could be accommodated within your budget.
Please rate your pre-event/tasting meeting experience
 
 
 
Very Satisfied Somewhat Satisfied Neutral Not Satisfied Very Dissatisfied N/A
How satisfied were you with our overall performance during the planning of your event?
 
 
 
Other comments regarding the Pre-Event Phase:
   
 
 
III - Event Phase



These questions pertain to the Event itself; everything from start to finish of the event. How would you rate the Hilton Garden Inn's hotel associates in the following areas?
Agree Somewhat Agree Neutral Somewhat Disagree Disagree N/A
Were friendly and efficient
Demonstrated a consistently high level of service
Delivered services on time and as promised
 
 
 
Very Satisfied Somewhat Satisfied Neutral Not Satisfied Very Dissatisfied N/A
How satisfied were you with our overall performance during the Event Phase?
 
 
 
Other comments regarding the Event Phase:
   
 
 
IV - Post Event Phase



These questions pertain to the Post-Event Phase: This includes hotel follow-up and billing. How would you rate the Hilton Garden Inn's hotel associates in the following areas?
Agree Somewhat Agree Neutral Somewhat Disagree Disagree N/A
Communicated interest in your business
The billing process was accurate
Timely
Understandable