Feedback about HelpDesk

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Please click "Next" to begin.

QUESTION 1 OF 9

On average, how often do you visit the helpdesk?

QUESTION 2 OF 9

Select the HelpDesk resources that you have used in the last 12 months.

QUESTION 3 OF 9

How easy is it to find what you are looking for on the HelpDesk?

Very Easy (always find it quickly)

Somewhat Easy (find it, but takes time)

Difficult (hard to find)

Impossible (usually can't find what I need)

QUESTION 4 OF 9

Overall, how confident are you that HelpDesk resources are up-to-date and accurate.
(1="Not Confident" 5="Very Confident")

QUESTION 5 OF 9

Select the top 3 resources that you use to answer work-related questions:

HelpDesk

In-branch documents

Staff within your branch

Corporate office staff

Branch Manager

External Internet (Google, etc)

ComSavings.com

Central1 (Operations Manual)

QUESTION 6 OF 9

What do you like about the current helpdesk?

1.

2.

3.

QUESTION 7 OF 9

How useful would you find the following resources if they were added to the HelpDesk
(1=Very Useless 5=Very Useful)?

QUESTION 8 OF 9

How would you prefer the HelpDesk resources to be categorized?

Departments

Resource Type (Forms, Policies, Manuals, etc)

Tasks(Lending, Investment, Expense Claim)

Other

QUESTION 9 OF 9

What are the top 3 things that would help improve the HelpDesk?

1.

2.

3.

Thank you for completing the survey.

HelpDesk1