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  5. Helpdesk Survey
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As you must be aware, the Helpdesk Chennai team was setup officially in June, and we are slowly yet steadily moving to handle Production tickets and calls.
 
With this 30 member team in Chennai now fully operational, we would like you to tell us how we're doing ! 
 
I believe this survey will help us understand the insights into our performance so far and for all the tickets you raise in the near future. Kindly submit this form for every ticket raised since your feedback is important to us.
 
It is purely towards helping us improve ourselves and will not more than a minute to complete !
 
Please help us to help you and assist you better !
 
 
 
 
*

How do you normally contact the IT HelpDesk?
 
 
 
*

What was your last enquiry to the IT HelpDesk related to?
 
 
 
* Was the agent knowledgeable about the issue reported?
 
Satisfied
 
Neutral
 
Dissatisfied
 
 
 
* Was the agent able to understand and effectively communicate your problem?
 
Satisfied
 
Neutral
 
Dissatisfied
 
 
 
* The ability of help desk agent to diagnose your problem?
 
Satisfied
 
Neutral
 
Dissatisfied
 
 
 
* The ability of the help desk agent to solve your problem?
 
Satisfied
 
Neutral
 
Dissatisfied
 
 
 
* Was the ticket resolved in acceptable time limits?
 
Satisfied
 
Neutral
 
Dissatisfied
 
 
 
* How many times you have you contacted the Helpdesk to address the 'same' issue?
 
Once
 
Twice
 
Thrice
 
More than Thrice
 
 
 
* Comments/Suggestions (Please provide your Name & Ticket number for better assistance)
   
 
Thank you for your valuable feedback.

It is important to us !!