HelpDesk Survey

Thank you for participating in our brief HelpDesk survey. Your answers will enable us to improve our HelpDesk and better serve you.

Be honest! Your survey response will be strictly confidential and data from this research will be reported only in the aggregate. If you have questions at any time about the survey or the procedures, you may contact your IT team.

Thank you for your time. Please start with the survey now by clicking on the Continue button below.

* On average, how often do you use the HelpDesk?

Once a week

Once a month

Never

* Which statement best describes you?

I always create a ticket when I need assistance.

I create a ticket then immediately contact IT to let them know I need assistance now.

I contact IT about my issue, and then I create a ticket.

I never create a ticket. I seek assistance via an email, phone call or visit.

I would create a ticket but I don't know how or I it takes too long.

I feel my tickets are ignored so why bother to use the HelpDesk

Everything works perfectly and I don't need the HelpDesk

* Which statement best describes the HelpDesk?

IT always handles my issues in a timely and professional manner.

I often have to follow up with IT in order to resolve an issue.

Sometimes my issues go unresolved.

* Please rate your overall quality of support

Please rate the communication and follow-up on problem resolution

* Time required to resolve your problem?

What can we do to improve the HelpDesk?