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  2. 2014
  3. April
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  5. Helpdesk

Helpdesk

Technology Satisfaction Survey
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Exit Survey
 
 
Hello:
You have been invited to participate in Accord's yearly technology satisfaction survey. It will take approximately 10 minutes to complete the questionnaire.

Your participation in this study is greatly appreciated. There are no risks associated with this survey. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Darla Nelson at [email protected].

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
How satisfied are you with the following:
Very Satisfied Satisfied Neutral Unsatisfied Very Unsatisfied N/A
Support Availability
Quality of Phone and\or remote support
Quality of On-site support
Help Desk Response Time
Ability of the help desk to diagnose problems
Ability of the help desk to follow-up and\or follow through with a request
Professional, Friendly, and Easy to work with
Overall Knowledge and support ability of the help desk staff
Ability to educate and train to help prevent re-occurrence
Flexibility to work within your schedule
Very Satisfied Satisfied Neutral Unsatisfied Very Unsatisfied N/A
After hours support response time
Time required to resolve or complete a request
Being Proactive, using newer ideas, solutions, and innovative means to accomplish goals
Monthly Maintenance
Support Management
Overall, Technical Support
 
 
 
Have you had your work delayed or slowed in the past 60 days by IT issues?
 
Yes
 
No
 
If yes, please explain:
 
 
 
Where do you go first when you have an IT problem?
   
 
 
 
Please list any instances in which technical work was not corrected in the first attempt?
 
N/A
 
Please Specify:
 
 
 
Do you have any unresolved IT issues?
   
 
 
 
If you could add, remove, or change something specific to the technical operation and functionality of your organization, what would that be?
   
 
 
 
Would you give a positive recommendation of the IT support team to another business?
 
Yes
 
No
 
If no, please explain: