This free survey is powered by QUESTIONPRO.COM
  1. Surveys
  2. 2014
  3. May
  4. H
  5. Help Desk Service Support Survey Q3FY14
0%
 
 
Hello:

In an effort to help improve and understand your needs of ecVision Help Desk Services, we have created a short survey. The survey should not take more than 5 minutes to complete.

Your input is completely confidential and the results will only be provided in aggregate unless you provide your contact information for follow-up. If you have questions about the survey, you may contact Polly Li (IS) at 852-35416129 or by email at [email protected] .

We thank you for taking the time to complete the survey and appreciate your honest feedback. Please start the survey now by clicking on the Next button below.
 
 
 
* Which modules of ecVision application are you using (Select all that apply)?
 
General Portal Features
 
Capacity
 
Raw Material Purchase Order (RMPO)
 
Material Liability (ML)
 
Raw Material Development (MD)
 
Material Matrix
 
Product Sample Request (Finished Goods - PSR)
 
Development Log
 
Costing / CCT
 
Material Folder

 
 
 
* Why did you contact ecVision help desk? Please select all that apply.
 
Had question / problem related to login account
 
Had business procedure or data question
 
Did not know how to use the system
 
Reported unknown system error
 
Provided system change (enhancement) suggestion
 
Other
 

 
 


Overall, how satisfied are you with ecVision Help Desk support's response.
Please use a 10-point scale where 10 is Completely Satisfied and 1 is Not Satisfied at All.

1
Not Satisfied at All. 		2 3 4 5 6 7 8 9 10 Completely Satisfied
* Overall quality of telephone support?
* Overall quality of email support?
* Knowledge and professionalism of the help desk support staff?
* Understanding of the service needs of my organization?
* Communication and follow-up on problem resolution?
* Ability of help desk to diagnose your problem?
* Ability of the help desk to solve your problem?
* Time required to resolve your problem?
* Overall quality of the solution?
 
 
 
* In general, how many times you call / email to ecVision to get one problem fixed?
 
1
 
2
 
3 or more
 
Not fixed. e.g. fall into enhancement / bug fix
 
 
 
* How likely are you to recommend ecVision help desk service to your friends or colleagues?
Please use the scale below where 10 is Extremely Likely and 1 is Not Likely at All.

1 Not Likely at All 2 3 4 5 6 7 8 9 10 Extremely Likely
 
 
 
Do you have any comments or suggestions for ecVision help desk team to make your IT experience better? Please specify.
   
 
 
 
* Which type of ecVision user are you?
 
Coach US user
 
Coach CIL user
 
Other
 
 
 
Please provide your contact information if you wish Coach service improvement manager to get back to you.
First Name : 
Last Name : 
Phone : 
Email Address : 
 
Survey Software Powered by QuestionPro Survey Software