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Thank you for your interest! This survey is being administered by QuestionPro on behalf of SurroundHealth and HealthEd On Demand.

To start, we just need to ask you a couple of quick screening questions.

After the screening, the survey takes just 10 minutes to complete. As a thank you for your time, we will send you $25 and enter you into a raffle to win the latest iPad. We are limiting the survey to 300 respondents, so your chance of winning the new iPad is 1 in 300.

Ready to start? Click continue.

 
 
 
* We need to confirm your name to make sure there are no duplicate responses. Are you ?
 
Yes
 
No
 
 
Please enter your contact information. We will not sell or use your personal information.
* First Name : 
* Last Name : 
* Email Address : 
 
 
 
Thanks! You are almost done with the quick screening.
 
 
 
* Which best describes the category of work you do? (Select only ONE answer)
 
a. I work exclusively within healthcare interacting with patients
 
b. Some (but not all) of my work involves interacting with patients
 
c. My work does not involve interacting with patients
 
 
 
* Do you work or consult for a healthcare advertising or marketing company?
 
a. Yes
 
b. No
 
 
 
* Which best describes the category of work you do? (Select only ONE answer)
 
a. I work exclusively within healthcare interacting with patients
 
b. Some (but not all) of my work involves interacting with patients
 
c. My work does not involve interacting with patients
 
 
 
* Do you work or consult for a healthcare advertising or marketing company?
 
a. Yes
 
b. No
 
 
 
* Please check off any of the degrees/credentials in a health related field that you currently hold (check off all that apply)

Credentials / Degrees
 
APRN
 
CDE
 
CHES
 
CNL
 
CPH
 
LCSW
 
MCHES
 
MD
 
NP
 
OCN
 
MLIS
 
PA
 
RD
 
RN
 
PN
 
CCTC
 
LDN
 
CPP
 
OSW
 
RPh
 
BA
 
BS
 
BSN
 
BSW
 
MA
 
Med
 
MPH
 
MS
 
MSN
 
MSW
 
PhD
 
PharmD
 
PsyD
 
MsPH
 
EdD
 
ScD
 
Mpharm
 
DrPH
 
DHA
 
None
 
Other. Please describe:
 

 
 
 
Thanks. You are done with the screening. The survey takes 10 minutes to complete. You will see the Progress Bar at the top of the screen to let you know how much you have completed. Please note that after you click Continue, you can’t change your answer or go back in the survey.

Once you complete the survey, we will send you $25 and enter you into a raffle to win a new iPad.

Below are answers to questions you may have about the survey. If you have any other questions, please let us know at [email protected].

What is the purpose of the survey? To gain insights on the different ways healthcare professionals are using technology within patient education. We also want to learn more about the challenges professionals face as they use technology with their patients. By reporting the use and challenges of technology in patient education, we can help advance patient- and professional-friendly approaches.


Where will the survey results be published? The sponsor of SurroundHealth, HealthEd Academy, will be analyzing the survey and publishing a report online and through social media channels and conferences. The report will be available at no cost. All survey respondents will receive a copy of the report prior to its broader distribution. All data will be reported in aggregate. All responses are confidential and no personal identifiable information will be included in the report.

Click Continue below to get started.
 
 
 
* Please read the statement below. Answer TRUE or FALSE based on how closely it matches your approach to patient education.

When I do patient education, I only use verbal communication/counseling. I do not use other patient education approaches or materials (print/digital).
 
True
 
False
 
 
Patient education can be delivered through a variety of formats. Below is a list of common formats, please select YES or NO for the formats you typically use.

When you educate patients, do you use…?
Yes No
* Online videos (such as YouTube or others)
* Videos delivered via a closed circuit TV
* Videos on loan (videotapes/DVDs that patients view at home)
* Video chat (such as Skype or Facetime)
* Slide presentations (such as PowerPoint) delivered in group classes
* Online slide presentations (such as SlideShare for patients to review on their own)
* Printed handouts/brochures
* Webinars (send links to patients for them to participate from home)
* Flipcharts
* Hands-on demonstrations with dimensional visual aids and other educational products
* Blogs for my patients to view 24/7
* Email information and tips to my patients
* Blank piece of paper or whiteboard (I handwrite information and/or draw health concepts for my patients)
* Other.
 
 
 
* Among the following formats for patient education, please select your MOST PREFERRED format. Select only ONE.
 
Other. Please describe:
 
 
 
 
* What is the reason this format is MOST PREFERRED? Select all that apply.
 
a. Low cost or free
 
b. I feel most confident using this format
 
c. My patients prefer this format/suits my patient population
 
d. Easy for me to customize/tailor the content
 
e. Most effective to promote learning
 
f. Easy to store/does not cause clutter
 
g. Easy for me to access
 
h. Easy for my patients to access
 
i. Other. Please describe:
 

 
 
The next two questions ask you how you about the devices you use on your own and to interact with your patients.
 
 
 
* During a typical day, which of the following devices do you use? Please consider any devices for your work or personal use. Select all that apply.
 
Desktop and/or Laptop Computer
 
Tablets (such as an iPad)
 
Smart Phone (A Smart Phone is a mobile phone, such as a Blackberry, Droid or iPhone, that has advanced computing ability and internet connectivity)
 
Cell Phone (mobile phone to text or make phone calls)
 
E-reader (such as a Kindle or Nook)
 
None/Does not apply
 
Other. Please describe:
 

 
 
 
* Of the devices you selected in Question 4, please select the ones that you have purchased. This means that an employer has NOT purchased the device for you to use.
 
Desktop and/or Laptop Computer
 
Tablets (such as an iPad)
 
Smart Phone (A Smart Phone is a mobile phone, such as a Blackberry, Droid or iPhone, that has advanced computing ability and internet connectivity)
 
Cell Phone (mobile phone to text or make phone calls)
 
E-reader (such as a Kindle or Nook)
 
None/Does not apply
 
None. The devices I use have been purchased by my place of employment

 
 
 
* Which of the following devices do you currently use for interacting with patients? (Select all that apply)
 
Television (closed circuit)
 
Interactive kiosk
 
Desktop and/or Laptop Computer
 
Tablet (such as an iPad)
 
Smart Phone (a Smart Phone is mobile phone, such as a Blackberry, Droid or iPhone, that has advanced computing ability and internet connectivity)
 
Cell Phone (mobile phone to text or make phone calls)
 
E-reader (such as a Kindle or Nook)
 
None
 
Other. Please describe:
 

 
 
 
* Which of the following devices do you WISH YOU COULD USE for interacting with patients? (Select all that apply)
 
Television (closed circuit)
 
Interactive kiosk
 
Desktop and/or Laptop Computer
 
Tablet (such as an iPad)
 
Smart Phone (a Smart Phone is mobile phone, such as a Blackberry, Droid or iPhone, that has advanced computing ability and internet connectivity)
 
Cell Phone (mobile phone to text or make phone calls)
 
E-reader (such as a Kindle or Nook)
 
None
 
Other. Please describe:
 

 
 
 
* What are the reasons you CANNOT use these devices now for interacting with patients? Select all that apply.
 
Too expensive
 
My place of employment/facility does not allow or support the use of these devices
 
Lack of time to figure out how to use with patients
 
Lack of documented best practices on using the devices with patients
 
Uncertain whether devices are appropriate for my patient population
 
Do not believe the devices will improve the quality of patient interactions compared with what I do now
 
Concerns about sterility/risk factor for spreading germs among patients
 
Lack of comfort/confidence to use the devices within patient interactions
 
None
 
Other. Please describe:
 

 
 
 
* Of the reasons you selected, select the ONE reason that you consider the MOST IMPORTANT reason you CANNOT use the devices now.
 
 
 
You selected devices you use for interacting with patients. For this survey, these devices are considered technology. The next few questions specifically ask about the use of technology for patient interactions.
 
 
 
* Does your place of employment currently use Electronic Medical Records (EMR)?
 
Yes
 
No
 
I don’t know/Does not apply
 
 
 
* If NO, does your facility plan to implement Electronic Medical Records (EMR) in 2012?
 
Yes
 
No
 
I don’t know/does not apply
 
 
 
* If you use technology, how do you use it to remind patients about their upcoming appointments? (Select all that apply)
 
Use personal phone calls and voice mail reminders
 
Send personal email reminders
 
Use automated reminder service (voicemail/email) through my phone or network provider
 
Use automated reminder service through a secure web patient portal
 
Send personal or automated text messages
 
None
 
Other. Please describe:
 

 
 
 
* If you use technology, how do you use it to share lab and test results with patients?
 
Leave personal voice mail for call back
 
Use secure patient web portal
 
None
 
Other. Please describe:
 

 
 
 
* If you use technology, how do you use it to counsel and educate patients during patient consultations?
 
Ask patient to view videos on a closed circuit TV
 
Show patient reputable/credible web sites to visit
 
Video conferencing (such as Skype or Facetime)
 
Show animations or videos to explain health concepts
 
Print relevant patient education materials to hand patient
 
None
 
Other. Please describe:
 

 
 
 
* If you use technology, how do you use it to counsel and educate patients between consultations?
 
Leave personal voice mails
 
Send personal emails
 
Use automated service (voicemail/email) through my phone or network provider
 
Use automated service through a secure web patient portal
 
Video conferencing (such as Skype or Facetime)
 
Send personal or automated text messages
 
None
 
Other. Please describe:
 

 
 
 
Please describe other ways you use technology for patient interactions:
   
 
 
 
* If you use technology, has the quality of your patient interactions been impacted by the use of technology?
 
Yes
 
No
 
I do not know
 
 
 
* If YES, select the impact you have noticed. Select all that apply.
 
Improved patient recall/knowledge
 
Increased adherence to appointments (fewer missed appointments)
 
Improved adherence to treatment recommendations
 
Improved attainment of self-management skills
 
Improved communication between patients/care partners and healthcare providers
 
More obstacles and distractions that hinder patient/provider communication
 
None/Does not apply
 
Other. Please describe:
 

 
 
 
These next questions ask you about your observations of patients using technology.
 
 
 
* Select the predominant age group(s) of the patients you interact with.
 
Pediatrics (18 and younger)
 
Young adults (19 to 39 years old)
 
Middle-age adults (40 to 59 years old)
 
Older adults (60 years and older)
 
All ages; no one age group is predominant

 
 
 
* Select the most common health conditions of the patients you manage. Select ALL that apply
 
Allergy/Asthma
 
Alzheimer’s disease
 
Arthritis
 
Cancer
 
Diabetes
 
Heart disease
 
Mental health
 
Obesity
 
Other. Please describe.
 

 
 
 
* How often do your patients bring information they have found on the internet to discuss with you?
 
Often
 
Sometimes
 
Seldom
 
Never
 
 
 
* What is the primary reason patients have gone to the internet to get information for your discussions? Select only ONE.
 
To learn about their health condition
 
To learn about available treatments/treatment options
 
To learn more about a medication that has been prescribed
 
None of the above
 
Other. Please describe
 
 
 
 
* How often do patients access their smart phones during a visit with you to discuss information?
 
Often
 
Sometimes
 
Seldom
 
Never
 
 
 
* How often do patients use a tablet or iPad during an office visit to discuss information with you?
 
Often
 
Sometimes
 
Seldom
 
Never
 
 
 
* How often do patients show you tracking tools that they are using?
 
Often
 
Sometimes
 
Seldom
 
Never
 
 
 
Please describe other ways you have seen patients using technology to help manage their health.
   
 
 
 
You’re doing great! Remember, you need to answer all the questions to receive $25 and qualify for the iPad raffle.
 
 
 
Please describe what challenges, if any, you have noticed from patients using technology.
   
 
 
 
* Please describe what challenges, if any, you have noticed from patients using technology.
   
 
 
 
* If you use a Smart Phone, which smart phone platform do you use?
 
iPhone
 
Blackberry
 
Android
 
Don’t know
 
Other. Please describe:
 
 
 
 
* If you use a Smart Phone and/or Tablet (such as an iPad), what are the ways you use these devices during patient interactions?
 
Show reputable web sites to visit
 
Show videos/animations
 
Medical reference to for labs and medicines
 
Does not apply. I only use SmartPhone/Tablet for personal use
 
Other. Please describe:
 
 
 
 
These next questions ask you about your use of apps. An app is an application, or software, that runs on a SmartPhone or Tablet. Usually, an app has a well-defined functionality.
 
 
 
* Do you use apps as part of your professional work?
 
Yes
 
No
 
 
 
* For your professional work, how do you typically learn about apps that are available (Select all that apply)?
 
Search app marketplace (such as the App Store)
 
Colleagues
 
Advertisements
 
Social media such as LinkedIn, Twitter
 
Professional associations
 
Other. Please describe:
 

 
 
What are your TOP 2 challenges with LOCATING Apps?
1
2
 
 
 
* When deciding to use an app, what characteristics are important to you? (Select all that apply)
 
Low cost or free
 
Easy to use
 
Provides worthy function
 
No ads integrated into the App
 
Reliable and stable functionality
 
Recommended by other professionals/colleagues
 
Other. Please describe:
 

 
 
 
* Of the characteristics you selected in Question 33, please rank them with 1 being most important. You do not have to use all the spaces and lines.
Low cost or free
Easy to use
Provides worthy function
No ads integrated into the App
Reliable and stable functionality
Recommended by other professionals/colleagues
Other.
 
 
 
* What is the NAME of your favorite APP that you use within your professional work?
   
 
 
What are the NAMES of your other favorite APPS that you use within your professional work (List up to 4 Favorites)
1.
2.
3.
4.
 
 
 
Please share any additional comments on the use of technology in patient education.
   
 
 
 
Thank you for taking time to complete this questionnaire.
In order to receive your payment of $25 and to be entered into the iPad raffle, please provide the following.
 
 
 
* The patient education setting in which you currently work (select all that apply):
 
Hospital
 
Outpatient
 
Private practice/consulting
 
Corporate /worksite wellness
 
Other. Please describe:
 

 
 
 
* Your age:
 
19 to 39 years old
 
40 to 59 years old
 
60 years or older
 
 
 
* Mailing address

(We will mail a $25 check to you. You will receive a confirmation email announcing the iPad winner and confirming the processing of your check. Please allow 4 weeks for processing)

Country
 
 
 
* Address 1 : 
   Address 2 : 
* City : 
* State : 
* Zip : 
 
 
 
* May we add your credentials/college degrees to your SurroundHealth profile?
 
Yes
 
No
 
 
 
* Yes, please send me a special invitation to join SurroundHealth -- the free online community for health professionals -- so you can hear about future opportunities to earn honorarium.
 
Yes
 
No
 
 
 
* Yes, please send me information on HealthEd On Demand, the free tool for patient education.
 
Yes
 
No
 
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