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Surveys
2009
May
H
Health Care Services Communications Survey
Health Care Services Communications Survey
Health Care Services Communications Survey
0%
Awareness
1. How familiar are you with the function of the following Health Care Services departments?
Completely Familiar
2
3
4
Completely Unfamiliar
a.
Medical Managment
(Medical Services, Health Coordination, Behavioral Health and Wellness, Medical Operations, Health Care Services Promotions, Quality, Credentialing, Employer Reporting)
b.
Network Strategy and Performance
(Network Strategy, Transparency, Provider Operations, Dental Programs)
c.
Planning and Performance Analytics
(Integrated Services, Health Outcomes Management and Analysis, Project and IT Support)
d.
Pharmacy
The vision of Health Care Services:
Health Care Services (HCS) will be the regional leader in transformational activities that engage members in their everyday health at an affordable cost. We will do this by establishing clear accountability for our work, integration within and outside of the division, a clear measurement focus and by implementing a provider engagement strategy that furthers our member's experience. The result will be to provide value to members, employers and providers such that our services influence their health care purchasing and delivery decisions.
2. I understand the vision of Health Care Services.
Completely Understand
2
3
4
Do Not Understand
3. I understand the connection between my job and the vision of Health Care Services.
Completely Agree
2
3
4
Do Not Agree
Communication
4. How frequently do you use the following methods of communications:
Daily
Weekly
Monthly
Never
(a) Direct Supervisor/ Manager
(b) Peers
(c) Health Care Services Intranet Site
(d) Medical Policy Intranet Site
(e) Medical Director Determination Language
(f) HCS Policy and Procedure
(g) Health Care Services Sales and Support
(h) HEDIS
(i) HSR
(j) CMKnow
Daily
Weekly
Monthly
Never
(k) Washington Policy Library
(l) Regence Employees outside of Health Care Services
(m) Memo from Management
(n) Regence Weekly
(o) One-on-One Communications with Management
(p) Overall Department Meetings
(q) E-mail
(r) Other
5. I am satisfied with the communications I receive about Health Care Services.
Completely Agree
2
3
4
Completely Disagree
6. Rank the importance of what you would like included on Health Care Services intranet sites (1=Most Important, 8=Least Important).
(a) General Health Care Services updates
-- Select --
1
2
3
4
5
6
7
8
(b) Stories in the news about Health Care Services programs and updates
-- Select --
1
2
3
4
5
6
7
8
(c) Training dates for new system launches
-- Select --
1
2
3
4
5
6
7
8
(d) Goals of Health Care Services for that year
-- Select --
1
2
3
4
5
6
7
8
(e) Updates on Health Care Services projects
-- Select --
1
2
3
4
5
6
7
8
(f) Information about other areas within Health Care Services
-- Select --
1
2
3
4
5
6
7
8
(g) Management communications to all Health Care Services employees
-- Select --
1
2
3
4
5
6
7
8
(h) Other
-- Select --
1
2
3
4
5
6
7
8
Please Specify "Other"
7. What key subjects would you like to receive communications about?
8. Are there any areas of communications with Health Care Services that you think need improvement? How would you suggest making improvements?
Thank you for sharing your thoughts and feelings about Health Care Services.
Please contact
[email protected]
if you have any questions regarding this survey.
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