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2010
December
H
halima
halima
0%
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In your opinion, how have patient satisfaction ratings changed at your organization in the past year?
Improved considerably
Improved somewhat
Has remained about the same
Has declined somewhat
Has declined considerably
Don't know
In your opinion, how important is patient satisfaction at your organization?
It's a high priority
It's a mid-level priority
It's a low priority
Don't know
Does your organization have managers/staff dedicated to patient-satisfaction matters?
Yes
No
Don't know
How often does your organization track patient satisfaction?
Daily basis for each patient
Monthly or more often
Quarterly
Semiannually
Yearly or less often
We don't
How is patient satisfaction primarily tracked?
Questionnaires sent through the mail (in-house efforts)
Follow-up telephone calls (in-house efforts)
An outside firm has been hired to track patient satisfaction
Suggestion boxes placed in facilities
Other
Has your organization initiated programs to improve patient satisfaction within the past year?
Yes
No
Don't know
What sector of the health care industry do you believe needs the most improvement in patient satisfaction?
Hospitals
Physicians
Managed-care plans
Insurers
Nursing homes
Outpatient providers
Don't know
Other
What is the most compelling reason for your organization to improve customer satisfaction?
Fear of losing patients to competitors
Fear of losing employer contracts
Fear of increase regulation
Fear of damage to organization's reputation
Other
In your opinion, has patient satisfaction been shown to have a direct effect on your organization's bottom line?
Yes
No
Don't know
Please select your department:
Sales
System Engineers Sales
Professional Services
Marketing
Customer Service
General Administration
Other
What is your gender?
Male
Female
How long have you worked for (Company)?
Less than 3 months
3 months - 1 year
1 - 3+ years
4 - 6+ years
7 - 10+ years
10+ years
What category BEST describes your job?
Officer/Director/Manager/Supervisor
Professional (salaried non-mgt. business & technical)
Technical (hourly)
Sales Reps
Administrative Support
Group Leader
Customer Service
Please indicate your level of agreement with each of the following statements
Very
satisfied
Somewhat
satisfied
Neutral
Somewhat
dissatisfied
Very
dissatisfied
N/A
Salary
Benefits
Frequency and amount of bonuses
Connection between pay and performance
Security and administration of your 401(k)/stock options/pension plans
Workload
Flexibility of work hours
Physical working environment
Opportunity for advancement
Job security
Very
satisfied
Somewhat
satisfied
Neutral
Somewhat
dissatisfied
Very
dissatisfied
N/A
Ability to influence decisions that affect you
Ability to influence day-to-day company success
Opportunity to use new technologies
Opportunity to work on interesting projects
Access to company-sponsored training and seminars
Communication with your supervisor
Recognition received from your supervisor
Your supervisor's management capabilities
Your supervisor's active involvement in your career development
Your overall relationship with your supervisor
Your relationship with your peers
Your relationship with customers/clients/end users
Your understanding of the business mission
Your overall satisfaction with your company
Overall satisfaction with your job
Your Manager:
Strongly
agree
Agree
Neutral
Disagree
Strongly
disagree
N/A
Effectively leads the department
Communicates well with subordinates
Recognizes good work
Has good leadership qualities
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