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  1. Surveys
  2. 2017
  3. February
  4. G
  5. GWCCA Operations Hotline
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Exit Survey
 
 
Hotline Bling!

It's our one year anniversary and we want to hear from you.
You are invited to participate in our survey [Project Description Here]. In this survey, you will be asked to complete a survey that asks questions about the GWCCA Operations Hotline. It will take approximately 5 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Quanetra Booker at 404-223-4247 or by email at [email protected].

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
 
* What do you think of the GWCCA Operations Hotline?
Love It
Hate it
 
 
 
* How often do you contact the Operations Hotline for a request?
 
 
 
Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied
* How satisfied are you with the level of Customer Service?
 
 
 
Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied N/A
* How satisfied were you with how the Engineering support staff resolved your most recent problem?
* How satisfied were you with how the Housekeeping support staff resolved your most recent problem?
* How satisfied were you with how the Setup support staff resolved your most recent problem?
* How satisfied were you with how the Grounds/Landscape support staff resolved your most recent problem?
* How satisfied were you with how all other support staff resolved your most recent problem?
 
 
 
* If your problem was not resolved, did our staff offer to follow-up after the call?
 
Yes
 
No
 
Other
 
 
Please rate our Event Operations dispatcher on the following attributes.
Very Poor Poor Poor Good Very Good
* Responsiveness
* Professionalism
* Politeness
* Knowledge of the problem
* Efficiency in solving the problem
* Manner of handling follow-up questions
 
 
 
How long did you have to wait on the telephone before the Event Operations dispatcher was available?
 
Less than 1 minute
 
1 to less than 3 minutes
 
3 to less than 5 minutes
 
5 to less than 10 minutes
 
10 minutes or over
 
 
 
Do you have any suggestions for improvement?