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Surveys
2012
March
G
Guest Satisfaction Survey
Guest Satisfaction Survey
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It is a great pleasure to have you stay at our hotel. In effort to offer an excellent service, please let us know whether the standard of service that we provide accords with your comments.
1. Have you ever stayed with our hotel before?
Yes
No
2. How do you know about our hotel?
Friend
Family
Company preferred
Advertising (internet,newspaper,radioetc)
Travel Agent
Recommended by hotel
Other
3. How did you make your reservation?
Directly to Hotel
Through Company
Through Travel Agent
Other
4. Which was the most important factor in choosing this hotel?
Standard of service
Location
Friendliness of staff
Rate
Other
5. Have you plan to stay with us again?
Yes
No
Front Desk Service
Handling Check-in / Check-out
Excellent
Good
Fair
Poor
Warmth & friendliness
Excellent
Good
Fair
Poor
Informative
Excellent
Good
Fair
Poor
Concierge
Excellent
Good
Fair
Poor
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