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Surveys
2014
January
G
Guest feedback
Guest feedback
Customer Feedback
0%
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Hello:
You are invited to the customer feedback questionnaire. In this survey, the customer is required to answer sincerely and rate the level of appreciation of the hotel's services.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. It is very important for us to learn your opinions.
Your responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact any member of the staff and help will be provided.
Thank you very much for your time and support.
How would you rate your level of satisfaction with us?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
How helpful is our company with your needs or questions?
Extremely helpful
Very helpful
Moderately helpful
Slightly helpful
Not at all helpful
How does our service quality compare to services offered by our competitors?
Much better
Slightly better
About the same
Slightly worse
Much worse
How knowledgeable were the customer service representatives you interacted with?
Extremely knowledgeable
Very knowledgeable
Moderately knowledgeable
Slightly knowledgeable
Not at all knowledgeable
Was your room clean, comfortable and properly supplied?
Below standard
Insufficient
Satisfactory
Good
Excellent
How many times have you stayed with our hotel?
Once
2-3 times
4-5 times
6 times or more
How would you rate our concierge service?
Below standard
Insufficient
Satisfactory
Good
Excellent
How well did our staff respond to your needs?
Below standard
Insufficient
Satisfactory
Good
Excellent
Have you ever recommended us to others?
No, never recommended
Have recommended once or twice
Have recommended several times
If you return to this location, would you choose to stay with us again?
Yes
No
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