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You are invited to participate in our survey for Grilled Panini National Launch. Your responses to this survey will be used to continuously improve our planning and execution of future new product launches and programs. Please take a few minutes to provide your feedback to the following questions until Friday Friday December 14, 2012.
If you have questions about the survey or the procedures, please contact Alf Au at 905-339-5982 or by email at [email protected].
Thank you for your time and support. Please start with the survey now by clicking on the Continue button below.
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| * Where is your restaurant located? |
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| * What is your position at the restaurant? |
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| * Did the Grilled Panini Regaional Training session effectively train and prepare you to train your Team Members |
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| On a scale of 1 to 4 (1 being not valuable at all and 4 being extremely valuable), please rate your experience with each mini session that you attended for Grilled Panini Regional Training.
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| * On a scale of 1 to 4 (1 being Poor and 4 being Excellent), please rate your overall experience of the Grilled Panini Regional Training Session. |
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| If you have any comments about the Grilled Panini Regional Training Session that weren't captured by the questions in the survey, please note them below: | | |
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| Please rate the effectiveness of the following training tools:
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| * Is there any other training material or training tool that you would like to see for future roll outs? |
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Please provide details in regards to the type of training tool(s) you would like to see for future roll outs. |
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| * Are all Team Members able to effectively describe a Grilled Panini to a Guest? |
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| * Did you promote sampling of the Grilled Paninis in your restaurant? |
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| * Did the product sampling have a positive impact on your business (improved sales)? |
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| * Are your Team Members able to use the Mandoline effectively to slice red onions into rings? |
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Please explain any challenges your Team Members experienced with the Mandoline. |
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| * Which shift is responsible for daily cleaning of the Panini Press? |
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| * Did your restaurant develop any new strategies or methods with the introduction of Grilled Paninis? |
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Please share your new strategies or methods: |
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| On a scale of 1 to 4 (1 being Difficult and 4 being Easy), please rate the following in regards to the new Panini pocket wrap?
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| * What is the average service time for a Panini in your restaurant (after ordering)? |
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| * On a scale of 1 to 4 (1 being Very difficult and 4 being Easy), please rate the level of difficulty your Team Members experienced with ringing in Paninis on the POS system? |
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What was difficult and how can we improve it? What was difficult and how can we improve it? |
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| * Did the "All Hands on Deck" approach in October & November with Grilled Panini focused restaurant visits help improve your restaurant's execution of Grilled Panini? |
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Please let us know what we can improve for future rollout: |
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| * Are you satisfied with the DoughPro Panini Press that was chosen for the Grilled Panini Rollout? |
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| Listed below are a number of items that are being measured for future equipment enhancements. Please rate your level of satisfaction.
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| Please rate each of the items listed below as it relates to the new equipment:
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| * Have you experienced any problems with the new Panini Press that required a call to DoughPro / Hobart Service Network? |
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| * What was the length of time to resolve the issue? |
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| * In which of the following areas, if any, did you experience stockouts from your distribution centre that stopped your restaurant from selling Hot Paninis? (Check all that apply) |
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| Marketing Support/Distribution Support |
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| * Did the Marketing program and the POP material adequately communicate the Grilled Panini promotion? |
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| * Would you like to see any other POP elements used for national roll out? |
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What other POP elements you would like to see? |
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| * Was the drop-shipment quantity sufficient based on the timing of your food orders? |
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| Hospitality/Guest Feedback |
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| * Based on feedback you have received from Guests, how would you rate the overall Guest satisfaction for the new Grilled Panini platform? |
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| * Are you receiving requests for any Grilled Panini that we are not currently selling? |
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What requests are you receiving and how often? |
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| Please rate how much you agree with the following statements about the promotional memo communications supporting the launch:
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| If you have any comments about the rollout that weren’t captured by the questions in the survey, please note them below: | | |
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| Please provide specific examples of any successes or challenges you are experiencing with the new Grilled Panini Platform: | | |
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