Surveys
2012
January
G
GLM Shared Services Satisfaction Survey
GLM Shared Services Satisfaction Survey
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Exit Survey »
SHARED SERVICES SATISFACTION SURVEY
TINJAUAN KEPUASAN PERKHIDMATAN SOKONGAN
Dear Colleague,
We would like you to participate in this survey of our shared services where you will be asked to indicate your level of satisfaction with 10 aspects of customer service provided by these departments.
The information obtained from this survey will help to identify areas that need improvement. It will take approximately 10 minutes to complete the survey.
Your responses will be confidential and data from this survey will be reported only in the aggregate. If you have questions at any time about the survey or the procedures, you may send an email to
[email protected]
or call extension 3388/3266.
Thank you for your time and support.
Rakan Sekerja,
Kami ingin menjemput anda menyertai tinjauan untuk menilai tahap kepuasan anda terhadap servis yang diberi oleh jabatan-jabatan sokongan dari 10 aspek perkhidmatan pelanggan.
Maklumat yang diperolehi daripada kajian ini akan membantu untuk mengenal pasti aspek yang perlu diperbaiki. Ia akan mengambil masa kira-kira 10 minit untuk melengkapkan tinjauan ini.
Respon-respon anda adalah sulit dan data yang diperolehi akan dilaporkan dalam bentuk agregat. Jika anda mempunyai soalan pada bila-bila masa tentang prosedur-prosedur berkenaan tinjauan ini, anda boleh menulis e-mel kepada
[email protected]
atau anda juga boleh menghubungi talian 3388/3266.
Terima kasih kerana sudi meluangkan masa dan di atas sokongan anda.
Name (Optional):
Nama (Tidak wajib):
*
Department:
Jabatan:
Admin & Human Resources
Business Development
Contract
Corporate Planning
Finance
Internal Audit
IT
Legal
Marketing & Sales
MD's Office
Project Management
GLM REIT
Raikon - Finance
Raikon - GM's Office
Raikon - Projects
Raikon - Property Management
Raikon - Tenancy & Contract Management
Secretarial
*
Age:
Umur:
25 & below
25 & ke bawah
>25-35
>25-35
>35-45
>35-45
>45-55
>45-55
Above 55 years
55 ke atas
*
Gender:
Jantina:
Male
Lelaki
Female
Perempuan
*
Length of service (as at 1st January 2012):
Tempoh perkhidmatan (pada 1 Januari 2012):
3 months - 1 year
3 bulan - 1 tahun
>1 - 3 years
>1 - 3 tahun
>3 - 5 years
>3 - 5 tahun
>5 - 10 years
>5 - 10 tahun
>10 years
>10 tahun
*
Classification:
Klassifikasi:
Manager
Pengurus
Executive
Eksekutif
Non-executive
Bukan eksekutif
*
Job grade:
Gred kerja:
SM1-SM5
M1-M5
E1-E4
SG
1A-III
*
Employment status:
Status Pekerjaan:
Permanent
Jawatan tetap
Contract
Kontrak
Courteous service:
Layanan mesra dan bersopan:
Very Dissatisfied
Sangat Tidak Berpuas Hati
Dissatisfied
Tidak Berpuas Hati
Slightly Dissatisfied
Kurang Berpuas Hati
Slightly Satisfied
Agak Berpuas Hati
Satisfied
Berpuas Hati
Very Satisfied
Sangat Berpuas Hati
N/A
Tidak Berkenaan
*
Admin & Human Resources
*
Corporate Planning
*
Finance
*
Internal Audit
*
IT
*
Legal
*
Raikon - Finance
*
Secretarial
Efficient and prompt service:
Layanan berkesan dan pantas:
Very Dissatisfied
Sangat Tidak Berpuas Hati
Dissatisfied
Tidak Berpuas Hati
Slightly Dissatisfied
Kurang Berpuas Hati
Slightly Satisfied
Agak Berpuas Hati
Satisfied
Berpuas Hati
Very Satisfied
Sangat Berpuas Hati
N/A
Tidak Berkenaan
*
Admin & Human Resources
*
Corporate Planning
*
Finance
*
Internal Audit
*
IT
*
Legal
*
Raikon - Finance
*
Secretarial
Cooperation and helpfulness when responding to requests:
Kesungguhan memberi kerjasama dan membantu dalam melayan pertanyaan:
Very Dissatisfied
Sangat Tidak Berpuas Hati
Dissatisfied
Tidak Berpuas Hati
Slightly Dissatisfied
Kurang Berpuas Hati
Slightly Satisfied
Agak Berpuas Hati
Satisfied
Berpuas Hati
Very Satisfied
Sangat Berpuas Hati
N/A
Tidak Berkenaan
*
Admin & Human Resources
*
Corporate Planning
*
Finance
*
Internal Audit
*
IT
*
Legal
*
Raikon - Finance
*
Secretarial
Comprehensiveness of response to queries:
Maklumbalas yang menyeluruh terhadap pertanyaan:
Very Dissatisfied
Sangat Tidak Berpuas Hati
Dissatisfied
Tidak Berpuas Hati
Slightly Dissatisfied
Kurang Berpuas Hati
Slightly Satisfied
Agak Berpuas Hati
Satisfied
Berpuas Hati
Very Satisfied
Sangat Berpuas Hati
N/A
Tidak Berkenaan
*
Admin & Human Resources
*
Corporate Planning
*
Finance
*
Internal Audit
*
IT
*
Legal
*
Raikon - Finance
*
Secretarial
Accuracy of information provided:
Ketepatan maklumat yang disampaikan:
Very Dissatisfied
Sangat Tidak Berpuas Hati
Dissatisfied
Tidak Berpuas Hati
Slightly Dissatisfied
Kurang Berpuas Hati
Slightly Satisfied
Agak Berpuas Hati
Satisfied
Berpuas Hati
Very Satisfied
Sangat Berpuas Hati
N/A
Tidak Berkenaan
*
Admin & Human Resources
*
Corporate Planning
*
Finance
*
Internal Audit
*
IT
*
Legal
*
Raikon - Finance
*
Secretarial
Professional conduct:
Tatakerja profesional:
Very Dissatisfied
Sangat Tidak Berpuas Hati
Dissatisfied
Tidak Berpuas Hati
Slightly Dissatisfied
Kurang Berpuas Hati
Slightly Satisfied
Agak Berpuas Hati
Satisfied
Berpuas Hati
Very Satisfied
Sangat Berpuas Hati
N/A
Tidak Berkenaan
*
Admin & Human Resources
*
Corporate Planning
*
Finance
*
Internal Audit
*
IT
*
Legal
*
Raikon - Finance
*
Secretarial
Respect and manners:
Hormat and berbudi-bahasa:
Very Dissatisfied
Sangat Tidak Berpuas Hati
Dissatisfied
Tidak Berpuas Hati
Slightly Dissatisfied
Kurang Berpuas Hati
Slightly Satisfied
Agak Berpuas Hati
Satisfied
Berpuas Hati
Very Satisfied
Sangat Berpuas Hati
N/A
Tidak Berkenaan
*
Admin & Human Resources
*
Corporate Planning
*
Finance
*
Internal Audit
*
IT
*
Legal
*
Raikon - Finance
*
Secretarial
Follow-up actions after committing to an agreed solution:
Mengambil tindakan susulan selepas penyelesaian ditentukan:
Very Dissatisfied
Sangat Tidak Berpuas Hati
Dissatisfied
Tidak Berpuas Hati
Slightly Dissatisfied
Kurang Berpuas Hati
Slightly Satisfied
Agak Berpuas Hati
Satisfied
Berpuas Hati
Very Satisfied
Sangat Berpuas Hati
N/A
Tidak Berkenaan
*
Admin & Human Resources
*
Corporate Planning
*
Finance
*
Internal Audit
*
IT
*
Legal
*
Raikon - Finance
*
Secretarial
Initiative to offer additional help:
Inisiatif menawarkan bantuan tambahan:
Very Dissatisfied
Sangat Tidak Berpuas Hati
Dissatisfied
Tidak Berpuas Hati
Slightly Dissatisfied
Kurang Berpuas Hati
Slightly Satisfied
Agak Berpuas Hati
Satisfied
Berpuas Hati
Very Satisfied
Sangat Berpuas Hati
N/A
Tidak Berkenaan
*
Admin & Human Resources
*
Corporate Planning
*
Finance
*
Internal Audit
*
IT
*
Legal
*
Raikon - Finance
*
Secretarial
Attitude and approach towards finding a common solution:
Sikap dan pendekatan mencari penyelesaian:
Very Dissatisfied
Sangat Tidak Berpuas Hati
Dissatisfied
Tidak Berpuas Hati
Slightly Dissatisfied
Kurang Berpuas Hati
Slightly Satisfied
Agak Berpuas Hati
Satisfied
Berpuas Hati
Very Satisfied
Sangat Berpuas Hati
N/A
Tidak Berkenaan
*
Admin & Human Resources
*
Corporate Planning
*
Finance
*
Internal Audit
*
IT
*
Legal
*
Raikon - Finance
*
Secretarial
Comments/Suggestions:
Komen/Cadangan:
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