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2013
February
G
Ginsberg Jacobs LLC Satisfaction Survey
Ginsberg Jacobs LLC Satisfaction Survey
Ginsberg Jacobs LLC Client Satisfaction Survey
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This survey is anonymous unless you choose to include your name, email address and/or case below
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How did you hear about Ginsberg Jacobs LLC?
Newspaper Article
Visiting Website
Internet Search
Friend or Relative
Referral
Other
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What were your criteria for selecting Ginsberg Jacobs LLC?
Location
Recommendation
Rapport in initial consultation
Profile of firm and counsel from website
Impression from speaking engagement/conference
Other
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Which attorney(s) did you work with?
Please rate the following:
Strongly Agree
Agree
Nuetral
Disagree
Strongly Disagree
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Your were treated with courtesy
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Your concerns were taken seriously
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Your attorney was qualified and knowledgeable about the law pertaining to your case
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Your attorney answered your questions clearly
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Your attorney responded to emails in a timely matter
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Your attorney responded to phone calls in a timely matter
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Overall, your attorney was accessible when needed
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What are the biggest areas we need improvement?
Ease of reaching desired party at the firm
Promptness of returning emails/phone calls
Results
Writing/documentation skills
Estimation and communication of fees
Case status reporting
Value received for fees paid
Range of service
Timely invoices
Problem solving abilities
Ability to meet deadlines
Location of office
Keeping you informed of changes in the law
Firm technology
Other
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Please comment on any aspects of our service that was especially good:
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Any suggestions as to how we can improve our service in the future:
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