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2012
January
G
GCPL Customer Satisfaction Survey
GCPL Customer Satisfaction Survey
0%
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Rate your experience with the library in the following areas:
Excellent
Good
Neutral
Bad
Very Bad
No Opinion
Library Staff
This Branch's Building
The Library’s Collection
The Library’s Hours
The Library’s website and remote services
Why did you visit the library today?
Pick up items I have requested
Browse the collection/ check out materials immediately available on the shelves
Use the computers/ WiFi access
Speak with a staff member
Use the library space (study tables/ meeting room/ kid’s room/ etc.)
Attend a program
Other
How often do you use these services/programs?
Often
Not Often
Never
Not aware of this program/service
Managing your account online through our website.
Asking questions through our AskGCPL remote service.
Attending adult programs,(Fall Into the Arts, Meet the Author, workshops, etc).
Attending Children’s programs,(Summer Reading Program, Story times, puppet shows, etc).
Participating in teen activities and events, (Teen Summit, Teen Summer Reading Program, etc).
How do you hear of library programs and services?
Speaking with Staff
The library’s website
Printed schedules found in the branches
Posters in the branches
Ads/ articles/event calendars in newspapers
Ads/ articles/ event calendars on community websites
Facebook, Twitter, or Google+
Emails from the library
I am not notified about library programs and services
Would you like to receive emails for events and library related news? If yes, please provide your email address.
What is your favorite service provided by the library?
What service or program would you like to see more of?
Does your branch library meet your expectations with regard to technology?
How much would you pay for faxing and scanning?
What would you change about the Gwinnett County Public Library?
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