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  5. GBC Campus Store Customer Survey
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Dear Customer,

You are invited to participate in our GBC Campus Store Customer Survey. You will be asked questions to help us improving our service and providing a better campus shopping environment to you.
It will take approximately 10 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Thank you very much for your time and support.
 
 
 
Are you (have you been) a GBC student?
 
Yes
 
No
 
 
 
Have you ever shopped at GBC bookstore?
 
Yes ( Please continue with Question 3)
 
No (Please skip to Q?)
 
 
 
Which of our stores you have visited? Select all that apply.
 
St. James Campus
 
Water Front Campus
 
Casa Loma Campus

 
 
 
How frequently do you purchase from us?
 
Every day
 
Every week
 
Every month
 
Once or twice a semester
 
 
 
What have you bought from us? Select all that apply.
 
Textbooks
 
Uniforms
 
Tool Kits
 
Required tools that no else can find
 
Stationary
 
Kitchen Wares
 
Snacks
 
GBC Brand Merchandize

 
 
 
How do you feel about our pricing in comparison to other store that offer the same products?
 
Much higher
 
Somewhat higher
 
No big difference
 
Somewhat lower
 
Much Lower
 
Not Sure
 
 
 
How often does GBC campus store have what you want in stock?
 
Extremely often
 
Very often
 
Moderately often
 
Slightly often
 
Not at all often
 
 
 
Tell us an alternative place that you would go for each of the listed categories: Textbooks
   
Relevant tools
   
Stationary
   
Kitchen Wares
   
Snacks
   
 
 
 
How would you rate your overall level of satisfaction with us?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
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