This free survey is powered by
QUESTIONPRO.COM
Create a Survey
Surveys
2011
September
G
Gateway Immigration Services
Gateway Immigration Services
0%
Exit Survey »
Hello:
You are invited to participate in our service level survey . In this survey, approximately 100 people will be asked to complete a survey that asks questions about Quality of services received and where we can improve. It will take approximately 5 minutes to complete the questionnaire.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.
Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Ian Schwabsky 082 726 5455 or by email
[email protected]
.
Thank you very much for your time and support. Please start with the survey now by clicking on the
Continue
button below.
What type of services did you use (select all that apply)
Temporary residence visa
Permanent residence
Naturalization/Citizenship
Civic services
Visa to African countries
USA immigration
Other
Which office managers did you deal with(Select all that apply)?
Ian Schwabsky
Bianca Watson
Quinlan Chiwota
Albert Mokonoto
Nilza Ruface
Other
How satisfied are you with the services from the following:
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
Ian Schwabsky
Bianca Watson
Quinlan Chiwota
Nilza Ruface
Albert Mokonoto
others
How satisfied are you with the communication skills
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
Ian Schwabsky
Bianca Watson
Quinlan Chiwota
Nilza Ruface
Albert Mokonoto
Others
How often do you receive an update on the progress of your application?
-- Select --
Daily
Weekly
Monthly
Never
Other
How satisfied were you by the quality of information in the updates from?
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
Ian Schwabsky
Bianca Watson
Quinlan Chiwota
Nilza Ruface
Albert Mokonoto
Others
If you indicated that any of the customer service questions above were unsatisfactory, would you please describe what happened?
The process for getting your concerns resolved was:
Very Poor
Somewhat Unsatisfactory
About Average
Very Satisfactory
Superior
Would you recommend Gateway Immigration Services to a friend?
Yes
No
Not Sure
Other
For your
NEXT
application , how likely are you to use our services in future?
Definitely would
Probably would
Might or might not
Probably would not
Definitely would not
N/A
Other
Do you have any recommendations to improve the service?
Loading...
close
Loading...
Close
qprun1.questionpro.net