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Who is your transportation provider?
 
Louisville Wheels-Jefferson
 
Louisville Wheels-Bullitt
 
Louisville Wheels-Shelby
 
Louisville Wheels-Spencer
 
Louisville Wheels - Henry
 
Louisville Wheels - Oldham
 
Louisville Wheels - Trimble
 
 
 
Age
 
60-69
 
70-79
 
80-89
 
90 and Over
 
 
Gender
 
Female
 
Male
 
 
Race
 
White
 
African American
 
Hispanic
 
Asian
 
American Indian
 
Native Hawaiian/Pacific Islander
 
Other
 
 
 
What is your zip code?
 
40003
 
40006
 
40007
 
40011
 
40014
 
40019
 
40023
 
40031
 
40041
 
40045
 
40047
 
40050
 
40055
 
40057
 
40058
 
40059
 
40065
 
40067
 
40068
 
40071
 
40109
 
40118
 
40150
 
40165
 
40202
 
40203
 
40204
 
40205
 
40206
 
40207
 
40208
 
40210
 
40211
 
40212
 
40213
 
40214
 
40215
 
40216
 
40217
 
40218
 
40219
 
40220
 
40222
 
40223
 
40228
 
40229
 
40241
 
40242
 
40243
 
40245
 
40258
 
40272
 
40291
 
40299
 
Other
 
 
 
 
Household composition, Do you live:
 
Alone
 
With your spouse
 
With your children
 
With other relatives
 
With non-relatives

 
 
 
How did you learn about this transportation service?
 
Brochure
 
Friend/Relative
 
Media (TV,Radio,Newspaper)
 
Agency Referal
 
Other
 

 
 
On average, how many times a month do you use this transportation service?
 
1-5
 
6-10
 
11-15
 
16-19
 
20 +
 
 
 
Do you have any other means of transportation?
 
Yes
 
No
 
 
Do you use this transportation service mostly to get to: Please check all that apply
 
Doctor
 
Senior Center
 
Both

 
 
How would you rate the friendliness and courtesy of the drivers?
 
Excellent
 
Very Good
 
Good
 
Fair
 
Poor
 
 
 
How satisfied are you with the vehicles in terms of comfort, cleaniness and your ability to get on and off?
 
Very Satisfied
 
Satisfied
 
Dissatisfied
 
 
When you call to schedule a ride, how often do you experience lengthy delays in having the telephone answered?
 
Always
 
Usually
 
Sometimes
 
Rarely
 
Never
 
N/A
 
 
How often do you have to re-schedule medical appointments because you cannot get a ride at the time and or day that you need?
 
Very Often
 
Often
 
Sometimes
 
Rarely
 
Never
 
N/A
 
 
Is your driver on time picking you up from your home?
 
Always
 
Usually
 
Sometimes
 
Rarely
 
Never
 
 
Is your driver on time picking you up to take you home?
 
Always
 
Usually
 
Sometimes
 
Rarely
 
Never
 
 
 
What is the longest time you have had to wait for a driver to pick you up?
 
15 minutes or less
 
15 - 30 minutes
 
31 minutes - 1 hour
 
1-2 hours
 
2-3 hours
 
3-4 hours
 
5 hours more
 
 
 
Are you aware that you can make a donation toward the ride if you wish?
 
Yes
 
No
 
 
Overall, how would you rate this transportation service?
 
Excellent
 
Very Good
 
Good
 
Fair
 
Poor
 
 
Do you have any recommendations for improving this transprotation service?
 
Extend service hours
 
Provide service on the weekends
 
Provide transportation to more destinations
 
Reduce the waiting time for a ride
 
Drivers should provide more help into and out of vehicle
 
No recommendations

 
 
 
Additional Comments
   
 
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