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| Grade 5 or more calls using Service Station Great 8 Call Scoring. Average calls and round to nearest whole number. |
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Phone Handling 5 pts for each if done routinely.
1) "We fix your panes!!" greeting
2) Smile and enthusiasm in voice
3) 24/7 live answering |
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| P/L turned in and reviewed with FC by 15th. |
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Labor (unburdened) Cost as % of sales
Over 17%=0
Under 17%=10 |
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Material Cost as % of sales
Over 28%=0
Under 28%=10 |
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Tech Productivity per Month (team average) Divide Sales by number of techs
$19,000 or less = 0
$19,001 to $23,000 = 8
$23,001 to $26,000 = 16
$26,001 and up = 24 |
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| Social Media Marketing/ Yellow pages ads 5 pts each |
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Radio ads/ print ads of any kind
5 pts each |
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| NPS scores for month, round to nearest whole number |
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