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  1. Surveys
  2. 2016
  3. October
  4. F
  5. Functional Service Provider Assessment
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Questions marked with a * are required Exit Survey
 
 
* Please state your organization
 
 
 
* Please specify your region
 
 
 
* Q1. Please state the countries you support. If US, please specify states or grouping of states.
   
 
 
 
* Please specify the services provided to you (select as many that apply)
 
Site Monitoring
 
Site Management
 
Clinical Data Quality Management
 
Clinical Trial Administration
 
Protocol Management
 
Study Management
 
Business Operations Analytics
 
Global Data Strategies & Solutions
 
Other (Submissions, Vendor Assessments, etc.)
 

 
 
Q3. Focusing on  ICON DOCS, please indicate your level of satisfaction with the following attributes:
Dissatisfied Somewhat Dissatisfied Somewhat Satisfied Satisfied Not Applicable (No experience with provider)
* Speed of Engagement (from service request submitted to first day of service)
* Qualifications and experience of FSP staff supporting the services
* Onboarding of FSP Staff (Administrative, Training, IT Support)
* Effectiveness of Managing Turnover/Attrition
* Quality of FSP Line Management
* Delivery of Service Activities
* Ease of Collaboration
* Overall Performance of ICON DOCS
 
 
* Q4. ICON DOCS general feedback (positive, room for improvement, and/or specific situational examples):
   
 
 
Q5. Please indicate your level of satisfaction with the following attributes (InVentiv Health):

Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied Not Applicable (No experience with provider)
* Quality of Recruiting (Timelines)
* Quality of Recruiting (Strength of Candidates)
* Onboarding of New Candidates (Administrative & Training Support)
* Effectiveness of Managing Turnover/Attrition
* Quality of Supplier Line Management
* Delivery of Service Activities
* Overall Performance
 
 
 
Q6. Other Comments for InVentiv Health (General feedback and/or specific situational examples):
   
 
 
 
* Q7. Based on your experience, please select your preference in FSP provider
 
ICON DOCS
 
InVentiv Health
 
No Preference (e.g. equal performance)
 
Not enough experience with 1 or both providers
 
 
 
* Q8. Please provide rationale for Q7 selection (Supplemental to Q3-Q6)