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Surveys
2012
November
F
Fully Virtual Services Client Support Evaluation
Fully Virtual Services Client Support Evaluation
0%
Thank you for requesting more information about Fully Virtual Services. Client/Sub-contractor Support Satisfaction is our priority. We appreciate your feedback on how we handled your recent inquiry! Please answer all questions, then click on the "Submit Survey" button at the bottom of the page.
Do you consider all the questions you asked to be answered in an adequate manner?
Yes
No
Was your question or issue resolved the first time you contacted us?
Yes
No
What is your overall satisfaction with this particular phone support experience?
Did you attempt to use our online support web site before making this call?
Yes
No
If yes, how satisfied were you overall with this online support experience?
How satisfied are you with our support in general?
We sincerely appreciate any comments or suggestions you have which will improve your satisfaction with our service.
In your most recent customer service experience, how did you contact the representative?
In Person
By Telephone
By Text
By Email
Through the website chat
Other
There sufficient information available on Fully Virtual Services web site to answer all my questions and concerns.
Strongly Agree
Somewhat Agree
Neutral
Somewhat Disagree
Strongly Disagree
N/A
Did our representative (Select all that apply):
Quickly identify the issue
Appear very knowledgeable and competent
Help you understand your concerns
Handled all questions with courtesy and professionalism
About how long did you have to wait before speaking to a representative?
I was taken care of immediately
Within 3 minutes
3-5 minutes
5-10 minutes
More than 10 minutes
About how long did it take to get your questions or concerns addressed?
Immediate resolution
Less than one day
Between 1 and 3 days
Between 3 to 5 days
More than a week
The problem is still unresolved
How many times did you have to contact us before you received the assistance you inquired about?
Once
Twice
Three times
More than three times
The problem is still not resolved
Overall, how satisfied are you with your customer service experience?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
If you were less than totally satisfied, what could have been done to serve you better?
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