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Surveys
2014
July
F
Full Service VS Low Cost Airline
Full Service VS Low Cost Airline
0%
Exit Survey
Please state your gender
Male
Female
Please state which age group you belong to
18-25
26-31
32-37
38-43
44-49
>=50
Please state your occupation
Airline employee/Travel agent
Executive/Manager
Government/Military
Homemaker
Professional/Technical
Salesman/Buyer
Secretary/Clerk/Office worker
Self-Employed
Student
Other
Please state your most common purpose of travel
Business and work related
Vacation or Leisure
Short break
MICE (Meetings, incentives, conferencing, exhibitions)
VFR (Visiting family and relatives)
How do you usually book you flights?
Online through Airline website
Phone call to the airline reservation agent
Travel agent website
Phone call to the Travel agency
Please prioritise the importance in order: (most to least important)
Very Important
Important
Neutral
Unimportant
Very Unimportant
Assurance ( Safety records, employees capacity)
Baggage allowance
Employees attitude
Facilities(In flight)
The food in flight
Flight patterns (Route network/more destinations)
Ticket price
Reliability
Responsiveness(Prompt service when asking for)
New technology ( flat bed, wifi, etc.)
Entertainment in flight
Comfort in flight
Booking tickets
Loyalty programme (if any)
What reason(s) made you choose the low cost airline over others?
Departure and/or arrival time was more convenient
Flight had fewer stops or better connections
Air fare was better
Better frequent flyer program
Inflight services are better (meals, movies, flight attendants, etc.)
Was the only airline with seats available
Value for money
What reason(s) made you choose the full service airline over others?
Departure and/or arrival time was more convenient
Flight had fewer stops or better connections
Air fare was better
Better frequent flyer program
Inflight services are better (meals, movies, flight attendants, etc.)
Was the only airline with seats available
Value for money
Based on the importance of airfare rank the below statements. (1 being the lowest)
1
2
3
4
5
Do you usually plan you trips regardless of the fare
Switched to low cost airline because of the fare
No particular airline in mind and selected (Airline) because of the fare.
Would you change the destination based on the fare
Change the trip schedule to later or earlier time, but changed my plans to go now because of the fare.
How often do you travel on an airline
Once a year
Twice a year
Thrice a year
Four times a year
More than four times
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