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Welcome to the first survey of the Thought Leadership Community Panel on Direct Selling! Please take 30 to 45 minutes to let us know about your direct selling experience and how your company helped you set up your business. We look forward to learning from your perspective.
Remember, we will never reveal or share your personal information to third parties. The results of this study will be aggregated and your individual responses will not be disclosed. The final report will be made available to all panel participants, but it will not be publicly distributed. |
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| * Email Address (where we will send your gift card) | | |
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| * What is your current achievement level or title? | | |
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| Becoming a Company Representative |
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| * 1. How did you become aware of your current direct selling company? Please select all that apply. |
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| 2. Prior to becoming a company representative, did you purchase your company’s products? |
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| * 3. How did the company help transition you from purchasing the product as a customer to becoming a representative? | | |
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| * 4. How much time passed between when you became aware of the company to when you officially signed up as a distributor? |
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| * 5. Did you purchase product at the same time that you signed up as a distributor? |
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| * 6. What incentives did the company offer you to purchase product at sign-up? | | |
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| * 7. How did your company mentor help you decide how much product to purchase at sign-up? | | |
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| * 8. Why didn’t you purchase product at the same time as signing up as a distributor? | | |
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| * 9. How long after signing up did you make your first purchase? | | |
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| * 10. What was the primary reason you made a second purchase? |
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| 11. Please rate the extent to which you Agree or Disagree with the following statements about your sign up experience.
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| 12. How can your company improve the signup process? | | |
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| * 13. Now, in thinking about the renewal process, please select the main reasons why you chose to renew your membership. |
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| * 14. In what ways does the company encourage you to renew your membership and stay active? | | |
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| * 15. Do you manage a business sales team of other people? |
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| * 16. What incentives does the company offer you to develop and support your sales team members in their tenure as company representatives? | | |
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| * 17. How does your company help ensure your initial success? | | |
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| * 18. Please describe if your company offers special “new representative” cash awards, trips, or other incentives. | | |
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| * 19. Please describe any special recognition programs your company offers for new representatives. | | |
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| 20. Does your company offer a special web portal for new representatives with material customized specifically for new representatives? |
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| * 21. How does this web portal support the business needs of a new representative? | | |
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| * 22. Which of the following digital tools do you use to manage your business? Check all that apply and describe your use for each in the space/s provided. |
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| * 23. Which tool is the MOST CRITICAL to managing your business? |
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| * 24. More often, is training organized by the company or a representative leader? |
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| 25. How would you rate the quality of the training programs in the following areas?
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| * 26. For the training you have attended or seen advertised, how much do they generally cost? | | |
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| * 27. How frequently is training offered directly by your company (versus from a representative leader)? |
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| * 28. How frequently is training offered by a representative leader (versus from the company HQ)? |
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| 29. Please rate the extent to which you Agree or Disagree with the following statements about your company’s products.
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| * 30. What are your company’s most popular products? | | |
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| * 31. Please let us know any other thoughts about your company’s products; that is, what really makes them special or how they can be improved. | | |
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| * 32. What percent of products that you purchase are for use by your family or yourself? | | |
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| * 33. When you order products, which of the following methods do you use most often? |
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| 34. Please rate the extent to which you Agree or Disagree with the following statements about your company’s ordering process.
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| 35. Can customers order product directly from the company website? |
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* 36. Can representatives get “credit” for customer orders made directly through the website?
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| * 37. Which of the following modes do you use most often to get help on products or orders? |
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| 38. Please rate the extent to which you Agree or Disagree with the following statements about your experience with your company’s product/order help centers.
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| Your Relationship with the Company |
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| * 39. How would you rate your overall experience with your company? (1 being the lowest and 5 being the highest) |
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| 40. Please rate the extent to which you Agree or Disagree with the following statements about your direct selling experience.
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| 41. Please rate the extent to which you Agree or Disagree with the following statements about your overall experience with your company.
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| * 42. How competitive or cooperative are representatives with each other? | | |
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| * 43. How does the competition or cooperation among representatives change as they gain seniority? | | |
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| * 44. What types of “Corporate Social Responsibility” activities does your company sponsor or participate in? (for e.g., charitable donations, nonprofit partnerships, or advertising for a cause) |
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| * 45. Please select the statement that corresponds to how you feel about your company’s corporate social responsibility activities. |
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| * 46. Have you directly participated in your company’s social responsibility activities? |
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| * 47. Does your company have a Product Satisfaction Guarantee for customers? |
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| * 48. Soon after enrolling, if a new representative decides that s/he no longer wants to be a representative, does your company allow him/her to return their ‘Starter Kits’ and receive a refund on the registration fee? |
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| 49. At any time during their tenure, if a representative decides that s/he wants to quit direct selling, will your company “buy back” his or her unsold marketable products and sales aids? |
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| 50. How were these policies presented to you? Check all that apply. |
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