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Surveys
2015
February
F
Frontline
Frontline
Showroom Visit Survey
0%
Exit Survey
Branch: .............................
Date: ............................
Yes
No
Greeted by the receptionist
Did he/she offer you a seat
Did he/she maintain a distance of 1.5 Meters when speaking to you
Were you happy with the way you were received at the outlet
Yes
No
Name of the Sales Consultant: ...........................................
The Sales Consultant was
Strongly agree
Somewhat disagree
Neutral
Somewhat agree
Strongly disagree
Energetic
Friendly and Welcoming
Articulate
Convincing
Fluent
Clear
Positive
Courteous
Professional
The Sales Consultant
Strongly agree
Somewhat disagree
Neutral
Somewhat agree
Strongly disagree
Was convincing and confident that it was the right vehicle for you
Was dressed professionally
Answered my questions completely
Appeared knowledgeable
Was able to identify my needs and respond appropriately
Was genuinely interested in helping me find a solution
Was fluent in English
Provided all relevant information to help you make an informed decision
The Sales Consultant
Yes
No
Approached you within 2 minutes
Maintained a distance of 1.5 Meters
Offered Business Card
Offered Refreshments
Offered Test Drive
Followed up within 48 hours after the final proposal was discussed
Grooming: Was the Sales Consultant
Yes
No
Wearing a Tie
Wearing a long sleeves shirt without folding it
Displaying the name badge
Projecting a professional image in terms of Hair, Clothes and Smell
Was the following discussed?
Yes
No
The Final Proposal
Terms of Payment
After Sales Service
Current Promotions
Did the Sales Consultant demonstrate the vehicle in terms of the
Yes
No
Front
Engine Compartment
Exterior
Interior Passenger Side
Rear
Interior Driver Side
What qualities of the Sales Consultant bothered you? And please describe if there was any particular aspect of the experience that stood out
Thank you for your feedback. We appreciate your honest opinion and will take your input into consideration
Contact Number
:
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