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Unsatisfactory: Almost never performs as expected; lacks any proficiency; major improvement is required in order to fulfill job criteria
Needs improvement: sELDOM PERFORMS TO EXPECTATIONS; SATISFACTORY ONLY ON OCCATION; |
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| Telephone Skills: Utilizes proper business telephone etiquette. Is proficient in the operation of telephone equipment. Appropriately answers calls, place callers on hold, transfer calls, and pages other staff members. Effectively takes and relays messages. |
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| Client Communication: Answers client questions appropriately in accordance with established hospital guidelines. Accurately answers sub-professional client questions regarding hospital services, fees, and preventative care. |
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| Client Communication: Obtains all necessary medical and personal information from the client. Informs clients about the hospital's policies |
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| Hospitality: Appropriate welcomes clients and patients and provides for their comfort. Greets them when they arrive, offers coffee, shows them to waiting area |
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| Scedule Mangement: Schedules an appropriatqe amoutn of time |
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