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  1. Surveys
  2. 2010
  3. January
  4. F
  5. FPS Customer Survey
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Exit Survey »
 
 
Dear Ms. Facility Person:

As a valued customer, you have been invited to participate in the Federal Protective Service Customer Survey. The purpose of this survey is to solicit your opinions on how we can improve the security services provided to our clients. The survey can be completed in less than five minutes.

Your participation is voluntary and your responses are confidential. However, we encourage participation because your opinions are very important to us and can help improve security operations to better serve you.

DRAFT DRAFT DRAFT


If you have questions about the survey or procedures for completing the survey, you may contact Sammy Survey at 987-123-4567 or by email at [email protected].

Thank you very much for your time and support. Start the Federal Protective Customer Survey by clicking on the Continue button below.
 
 
Rate the importance of the following FPS inspector / officer products and services:
Very Important Important Neutral Unimportant Very Unimportant N/A
Response to emergency calls
Response to non-emergency calls for service
Enforcement of federal laws and regulations
Routine patrol of your facility
Oversight of contract guards
Conducting building security asessments
Particaption at security committee meetings
Assistance with occupant emergency plans
Installation & maintenance of technical countermeasures
Remote alarm monitoring (MegaCenters) and response
Very Important Important Neutral Unimportant Very Unimportant N/A
Response to major demonstrations, threats, disasters
Crime prevention & security training for tenants
Conduct investigations of crimes
Security related knowledge & expertise
Understanding of your facility's needs
Accessible by phone or email
Keeping you informed on security matters
Responsiveness and follow though
Value of services for money
Overall inspector/officer performance
 
 
Rate your satisfaction with the following FPS inspector / officer products and services:
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied N/A
Response to emergency calls
Response to non-emergency calls for service
Enforcement of federal laws and regulations
Routine patrol of your facility
Oversight of contract guards
Performance on building security asessments
Participation at security committee meetings
Assistance with occupant emergency plans
Installation & maintenance of technical countermeasures
Remote alarm monitoring (MegaCenters) and response
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied N/A
Response to major demonstrations, threats, disasters
Crime prevention & security training for tenants
Conduct investigations of crimes
Security related knowledge & expertise
Understanding of your facility's needs
Keeping you informed on security matters
Accessible by phone or email
Responsiveness and follow though
Value of services for money
Overall inspector/officer performance
 
 
Based on your experiences, rate the following attributes as they relate to the contract guards who protect your facilities and employees:
Very Good Good Average Poor Very Poor N/A
Attention to security matters
Knowledge of security procedures
Professionalism
Consistent application of security policy
Courtesy
Appearance
Timeliness of response
Adequacy of response
Overall performance of security guard service
 
 
Rate the adequacy of support your facility is recieving in the following areas:
Appropriate Less than Adequate Excessive N/A
Number of contract guards
Technical countermeasures (alarms, cameras, etc.)
Patrolling of faclility by FPS
Use of K-9 units to patrol facility
Onsite evaluations of security requirements by FPS
Crime prevention & security training of tenants
Frequency of building security assessments
Level of communicationn with FPS
Overall quality of services
 
 
 
List below any suggests you have for the Federal Protective Service to improve service and security at your facility.
   
 
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