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| What is the highest level of education you have achieved? |
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| Please tell us the country of your primary (full-time) residence. |
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| Please select the state you live in. |
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| Which of the following categories best describes the industry you work in? |
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What industry do you work in? |
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| Please select your Hobbies and Interest |
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| What type of work did you hire Fowler to perform? |
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| How did you first hear about Fowler's ${piping_text} services? |
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| How did you first hear about Fowler's aggregate/landscaping materials services? |
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| Are you a commercial or retail customer of Fowler? |
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| Did you pick up your aggregate/materials on-site at a Fowler location or have your order delivered to you? |
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| How satisfied were you by the following components of your on-site pickup experience at Fowler:
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| How satisfied were you by the following components of your delivery experience at Fowler:
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| Have you accessed our Website or Social Media pages? |
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| How would you rate the following:
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| Have you accessed our Website or Social Media pages? |
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| How would you rate the following:
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| Was your initial inquiry responded to in a timely fashion? |
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Please tell us how we could have done better. |
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| Was the quotation you received provided in a reasonable time? |
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Please tell us how we could have done better. |
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| What was your first impression upon contacting a Fowler representative? |
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What could have been done better? What could have been done better? |
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| What prompted you to select Fowler as your service provider (select all that apply). |
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| How clear was the estimate/project information that Fowler personnel provided you? |
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What could have been done to make it more clear? What could have been done to make it more clear? |
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Did the project start on the date agreed to?
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Was there a particular reason it did not? |
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| During the project, was the crew courteous and respectful of you and your property? |
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| How knowledgeable were the Fowler personnel that you interacted with? |
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Was there a specific issue? Was there a specific issue? |
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| Did your representative meet your expectations for professional service? |
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Can you provide an example? |
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| In general, how satisfied are you with the Fowler employees you interacted with? |
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What could they do better? What could they do better? |
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| Was the project completed at or under the budget agreed to? |
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How far over the quoted budget was it? |
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| Did the project finish within the time estimate provided? |
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How long past the expected completion date did it finish? |
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| How did the final/finished product compare with your expectations before the job began? |
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How were your expectations not met? How were your expectations not met? |
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| How was the post-project follow-up from Fowler? |
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How could Fowler have done better? How could Fowler have done better? |
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| Please rate your overall satisfaction with the final/finished product. (1=Very unsatisfied, 10=Very satisfied) |
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| Please rate your overall satisfaction with the level of customer service you received? (1=Very unsatisfied, 10=Very satisfied) |
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| How likely are you to recommend Fowler to family, friends or colleagues? (1=Very Unlikely, 10=Very Likely) |
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| Are there other services that you would like Fowler to offer? | | |
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| Please feel free to note any further comments about Fowler's overall performance. | | |
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| Would you like a member of Fowler's senior management team to contact you to discuss the results of this survey and/or other concerns? Please note if you answer "yes" the results of the survey will be made available to Fowler for discussion purposes. |
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Please provide contact information (name, phone, email) so we may touch base with you. |
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| As a thank you for participating in the survey, Fowler will reward one lucky participant with a Samsung tablet via random draw conducted by the survey administrator. The winning name will be drawn at the close of the survey in December. If you wish to participate, please provide your name and phone number in the box below. If you do not wish to participate, you may skip the question. | | |
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