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Land O’ Lakes is interested in your opinions about the FOCUS mobile app and website recently provided to its sales force. Your input today will help Land O’ Lakes understand what is working well with the tool and ways that it can be enhanced.
This survey should take about 10 minutes to complete. You can view your progress in the upper right corner.
Note your survey responses will be strictly confidential and data from this research will be reported only in the aggregate with other employees. So please be candid in your responses. If you have questions at any time about the survey or the procedures, please respond to the email invitation or send an email to [email protected].
Please start with the survey now by clicking on the Continue button below. |
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| * Are you aware of the FOCUS mobile app and/or website? |
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| The next questions will help us learn more about how the FOCUS mobile app is used by the sales team. |
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| * How often do you use the FOCUS mobile app? |
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| * On what type of device do you primarily use the FOCUS mobile app? |
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| How often do you use the following FOCUS mobile app functions? If you are unaware of the function, please select "unaware of this function". |
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Scheduling & Calendar Functions
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Case Management Functions
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| Account Search & Edit Functions
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| What would be most helpful to encourage use of the FOCUS mobile app more often? Please be specific. | | |
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| FOCUS Mobile App Training & Support |
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| The next questions are about training and support you receive for the FOCUS mobile app. |
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| * What type of training did you receive with the initial roll-out of the FOCUS mobile app? (Select all that apply) |
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| * How effective was the FOCUS mobile app training you received? |
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| * Which, if any, technical or user support options have you used to-date?(Select all that apply) |
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| Rate the effectiveness of the following technical and user support services you have used?
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| * How satisfied are you with the amount of training and support options available to you for the FOCUS mobile app? |
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| FOCUS Mobile App Usefulness |
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| In this section, we’d like your opinion on how useful you find the FOCUS mobile app. Please keep this in mind as you answer the following questions. |
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| * Based on your experience so far with the FOCUS mobile app, overall how useful is it to you? |
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| What specifically do you like about the FOCUS mobile app? Please elaborate. | | |
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| What specifically do you dislike about the FOCUS mobile app? Please elaborate. | | |
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* Please drag and rank(1st to 5th) the following functions of the FOCUS mobile app in order of their importance to you.
Place the most important attribute on top = 1, second most important = 2, etc. |
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| | Ability to target and manage my sales activities Ability to increase customer satisfaction Ability to better facilitate communication with my sales team Ability to identify, communicate and facilitate resolution of account issues Ability to keep strategic sales imperatives a priority
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| Please indicate whether you agree or disagree with the following statements as they relate to the FOCUS mobile app:
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| * Has the FOCUS mobile app made your job easier, more difficult or not had any impact? |
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| What are the primary reasons why your job is "${piping_text}" due to the FOCUS mobile app? | | |
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| What functionality might you add to the FOCUS mobile app to enhance your sales efforts? Please be specific. | | |
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| The next questions are about using the website version of the FOCUS tool. Please keep this in mind as you answer the following questions. |
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| * How often, if ever, do you use the website version of the FOCUS tool? |
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| * Has the website version of the FOCUS tool made your job easier, more difficult or not had any impact? |
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| What are the primary reasons why your job is "${piping_text}" due to the website version of the FOCUS tool? | | |
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| Please share any additional comments/suggestions you may have about the mobile version of the FOCUS tool: | | |
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| Please share any additional comments/suggestions you may have about the website version of the FOCUS tool: | | |
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