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Land O’ Lakes is interested in your opinions about the FOCUS tool. Your input today will help Land O’ Lakes create a more useful tool for the benefit of Customer Service.
This survey should take about 10 minutes to complete. You can view your progress in the upper right corner.
Note your survey responses will be strictly confidential and data from this research will be reported only in the aggregate with other employees. So please be candid in your responses. If you have questions at any time about the survey or the procedures, please respond to the email invitation or send an email to [email protected].
Please start with the survey now by clicking on the Continue button below. |
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| The next questions will help us learn more about how the FOCUS tool is used. |
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| How often do you typically get customer service requests about the FOCUS mobile app or the FOCUS tool? |
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How often do you use the following FOCUS tool functions? If you are unaware of the function, please select "unaware of this function".
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| What, if any, obstacles currently limit your use of the FOCUS tool? Please be specific. | | |
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| FOCUS Tool Training & Support |
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| The next questions are about training and support you receive for the FOCUS tool. |
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| * What type training did you receive with the initial roll-out of the FOCUS tool? (Select all that apply) |
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| How effective was the FOCUS tool training you received? |
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| * Which, if any, technical or user support options have you used to-date? (Select all that apply) |
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| Rate the effectiveness of the following technical and user support services you have used?
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| How satisfied are you with the amount of training and support options available to you for the FOCUS tool? |
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| In this section, we’d like your opinion on how useful you find the FOCUS tool. Please keep this in mind as you answer the following questions. |
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| Based on your experience so far with the FOCUS tool, how would you rate its usefulness in helping you do your job? |
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| What specifically do you like about the FOCUS tool? Please elaborate. | | |
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| What specifically do you dislike about the FOCUS tool? Please elaborate. | | |
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Please drag and rank(1st to 5th) the following function of the FOCUS tool in order of their importance to you.
Place the most important attribute on top = 1, second most important = 2, etc. |
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| | Ability to identify opportunities Ability to increase customer satisfaction Ability to better facilitate communication with sales organization Ability to identify, communicate and facilitate resolution of account issues Ability to measure volume and resolution of account-related issues
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Please indicate whether you agree or disagree with following statements as they relate to the FOCUS tool:
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| Has the FOCUS tool made your job easier, more difficult or not had any impact? |
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| What are the primary reasons why your job is "${piping_text}" due to the FOCUS tool. | | |
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| What are the next things you’d like to see introduced in the FOCUS tool? Please be specific. | | |
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| Please share any additional comments/suggestions you may have about the FOCUS tool. | | |
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