Focus Area Quix

John, a Pauls T.V revolving account customer calls in because the television he purchased approximately 15 days ago is not working properly. What is the best solution for John to resolve his problem?

Inquire if customer has warranty and advise properly of merchant return policy

Advise customer to call cricket

Fill out RMA form

Fill out escalations form

Amy, a sales rep from American Signature Inc called because she has yet to receive funding for 2 accounts that were processed 3 weeks ago and she wants to know why. How would you assist this caller?

If held advise agent to release transaction from held status

If accepted advise agent needs to process purchase and then release from held status if customer has received merchandise.

If booked and has been more than 2-3 business days then fill out form (Funding and Onboarding escalation form) Note: inquire if merchant had any recent returns and inform can affect future transactions.

All of the above

John has a Cricket Installment account and he was approved for 3k. His initial purchase was for $1000 and he returned a week later to process another purchase for $1000 before he made a single payment on his account. Will he be approved?

Yes because he still has available credit

No because he needs to make a payment

Yes because he is returning to same merchant

No because he needs to pay balance of account off before processing another purchase

What are causes for accounts not to be funded?

Held, Booked, Accepted, Pending

Held, Accepted, Approved, Pending

Held, Approved, Booked, Pending

None of the above

A Fortiva customer made a check by phone payment on April 17th. When wills his available credit on MA, match his available credit on TSYS?

April 23rd

April 25th

April 27th

The available credit will update immediately

Dave has an account with Ideal Image and he is set up on auto deduct that drafts on the 12th of every month. On the 21st of April, Dave payment was returned NSF. When will we represent this payment back to Daves bank?

April 18th

April 25th

May 2nd

It will not represent, instead the next payment will be double the min pay.

Which of these merchants have delayed funding?

IDD

Audio City

Sit n Sleep

Sylvan

Amy is a Cricket YBUY customer and is on a bi-weekly payment schedule. Amy had A/D payment processed on 4/11. The payment NSF on 4/17. What will happen when his next payment is due on the 18th?

The next payment will be double plus fees

The payment will be represented on 4/18

The customer will be removed from A/D

None of the above

Juan is an Ideal Image sales rep and is entering an application for a customer who has four names. What should you advise Juan?

Only enter the first and fourth name

Enter first name in first name field and enter last 3 names into last name field

Ask customer what name would they like to use for last name

First name and second name in first name field, third and fourth name in last name field

In order to submit and approved Sit and Sleep application, the sales rep must fill out what fields?

Invoice number and transaction amount

Authorization Id and transaction number

Unique code and transaction number

Account number and transaction amount