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| How did you hear about Cool Check? |
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| When you called in was the phone answered in a polite manner? |
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| Were you provided our rate sheet? |
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| How long did it take our technician to be dispatched to your site? |
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| Did the technician have a professional appearance? |
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| Did the technician leave a mess behind? |
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| When the technician was finished did he inform you of what was done or required? |
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| Did the technician show you pictures of the work that was required, or was completed? |
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| If the issue was not fixed did how long did it take for an estimate to be sent to you? |
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| How long did it take for you to receive your invoice? |
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