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  1. Surveys
  2. 2015
  3. February
  4. F
  5. Finance and Business Services

Finance and Business Services

Finance and Business Services Customer Satisfaction Survey
Exit Survey
 
 
All responses are coded and kept confidential.

For your background and use for this survey:

Accounting is responsible for handling revenue and payable disbursements for the district.

Budget is primarily focused on all issues relative to district financials, school, and department budgets.

Payroll is responsible for monthly payroll and leave processing, annuities/savings bonds/benefit payments, and retirement.

Purchasing is responsible for procurements and fixed asset inventory.

Risk Management is primarily focused on all areas related to district and student safety.

Other can pertain to any area of service performed by the department not specified above.
 
Communication Frequency:  On average, how often do you contact, work, or communicate with Finance and Business Services staff? 
Daily Weekly Monthly Quarterly Annually Never
Accounting
Budget
Payroll
Purchasing
Risk Management
Other
 
Service with a smile!  How welcoming and friendly are staff when you call or visit?
Always Most of the time About half the time Once in a while Never N/A
Accounting
Budget
Payroll
Purchasing
Risk Management
Other
 
Request responsiveness:  How timely are staff when responding to questions or information requests?
Always Most of the time About half the time Once in a while Never N/A
Accounting
Budget
Payroll
Purchasing
Risk Management
Other
 
Answer adequacy:  Does staff adequately provide direction or explanation of rules, procedures, and business practices?
Always Most of the time About half the time Once in a while Never N/A
Accounting
Budget
Payroll
Purchasing
Risk Management
Other
 
Getting it right the first time!  Overall, how accurate do you feel the work performed by the department is?
Always Most of the time About half the time Once in a while Never N/A
Accounting
Budget
Payroll
Purchasing
Risk Management
Other
 
Trainings and publications:  How helpful or useful are the trainings and publications provided by the department?
Extremely Very Moderately Slightly Not at all Huh? What is this?
Annual Office Professionals meeting
New-hire or new position training's
In person or telephone follow-up training's
ASB Manual
Business Information Manual
BusinessPlus home screen communications
HR/Payroll Monthly Message
Website
 
 
We want to help!  Overall, how satisfied are you with our willingness to help you?

Really? That's the best you can do?
I'm disappointed. Room for improvement.
Meh. I don't really have an opinion.
I'm satisfied. Good job!
Top Notch! Ultimate Satisfaction!
 
 
 
Service Satisfaction:  Overall, how satisfied are you with our level of service or ability to help?
 
Completely satisfied
 
Somewhat satisfied
 
Slightly satisfied
 
Neither satisfied nor unsatisfied
 
Somewhat unsatisfied
 
Completely unsatisfied
 
 
How did we do?  Do you feel we asked the right questions to adequately measure our level of performance?
Yes
No
 
 
Help us help you! Do you work in a school building or a central district building (i.e. CRC, Athletics, Maintenance etc.).
   
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