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  5. Final REE qeustionnaire

Final REE qeustionnaire

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Dear Eurochamps

We have embarked on an initiative “Response Effectiveness and Efficiency Survey” to improve our cross-functional working and provide each one of us insight into the strengths and opportunities for development of our respective functions/verticals.

This will essentially be an online Survey and will be administered half-yearly.

We seek your candid feedback so as to help us take corrective action and move towards a more effective and efficient workplace.

For any queries related to the online survey link you may get in touch with Ajay Sachdev on [email protected] and for any clarifications on the Survey questions you may get in touch with me directly.

Look forward to your active participation.

Regards
Binaifer Khanna
 
 
 
Sales
 
 
Please rate on following parameters

                                                                   Almost Never                 Sometimes               Often               Almost        Don't

                                                                                                                                                                  Always        know
1 2 3 4 5 6 7 8 9 10 N
* The Sales leaders share their expectations from us clearly
* The Sales leaders work cohesively with us as one team.
* The Sales leaders adhere to timelines / guidelines set by the process
 
 
Please rate on following parameters

                                                                   Almost Never                 Sometimes               Often               Almost    Don't Know

                                                                                                                                                                  Always
1 2 3 4 5 6 7 8 9 10 N
* The Sales leaders communicate policies clearly to their people and ensure uniform implementation
* The Sales leaders effectively motivate and retain people
* The Sales leaders effectively drive performance and take prompt action on non-performers
 
 
Please rate on following parameters

                                                                   Almost Never                 Sometimes               Often               Almost    Don't Know

                                                                                                                                                                  Always
1 2 3 4 5 6 7 8 9 10 N
* The Sales leaders ensure high level of ethics are maintained in conducting their business
* The Sales leaders communicate issues / concerns (based on facts) on a timely basis to the concerned function
 
 
Please rate on following parameters

                                                                   Almost Never                 Sometimes               Often               Almost    Don't Know

                                                                                                                                                                  Always
1 2 3 4 5 6 7 8 9 10 N
* The Sales leaders are willing to go the extra mile to meet their business targets
* The Sales leaders are focused on improving the profitability of their business
* Sales leaders treat us with respect
 
 
 
Service & CRM
 
 
Please rate on following parameters

                                                                   Almost Never                 Sometimes               Often               Almost    Don't Know

                                                                                                                                                                  Always
1 2 3 4 5 6 7 8 9 10 N
* The Service leaders strive to meet customer expectations
* The Service leaders go the extra mile in resolving customer complaints
* The Service leaders work cohesively with us as one team
 
Please rate on following parameters

                                                                   Almost Never                 Sometimes               Often               Almost    Don't Know

                                                                                                                                                                  Always
1 2 3 4 5 6 7 8 9 10 N
* The Service leaders adhere to timelines / guidelines set by the process
* The Service leaders communicate policies clearly to their people and ensure uniform implementation
* The Service leaders effectively motivate and retain Business Partners and their technicians
* The Service leaders effectively drive performance and take prompt action on non-performers
 
 
Please rate on following parameters

                                                                   Almost Never                 Sometimes               Often               Almost    Don't Know

                                                                                                                                                                  Always
1 2 3 4 5 6 7 8 9 10 N
* The Service leaders ensure high level of ethics are maintained in conducting their business
* The Service leaders communicate issues / concerns (based on facts) on a timely basis to the concerned function
* Our call center is accessible and responsive to our customers
* The Service team is well trained and equipped to do their job
 
 
 
F & A
 
 
Please rate on following parameters

                                                                   Almost Never                 Sometimes               Often               Almost    Don't Know

                                                                                                                                                                  Always
1 2 3 4 5 6 7 8 9 10 N
* The F&A team understands expectations of business
* The F&A teams are prompt in addressing internal customer complaints
* The F&A team works cohesively with us as one team
* The F&A team adheres to timelines / guidelines set by the process
 
 
Please rate on following parameters

                                                                   Almost Never                 Sometimes               Often               Almost    Don't Know

                                                                                                                                                                  Always
1 2 3 4 5 6 7 8 9 10 N
The F&A team communicates policies clearly to their people and ensures uniform implementation
The F&A team effectively motivates and retains people
The F&A team effectively drives performance and takes prompt action on non-performers
 
 
Please rate on following parameters

                                                                   Almost Never                 Sometimes               Often               Almost    Don't Know

                                                                                                                                                                  Always
1 2 3 4 5 6 7 8 9 10 N
* The F&A team ensures high level of ethics are maintained in conducting their business
* The F&A team communicate issues / concerns (based on facts) on a timely basis to the concerned function
* The F&A team is focused on cost savings & receivables to improve the profitability of the business
 
 
 
HR
 
 
Please rate on following parameters

                                                                   Almost Never                 Sometimes               Often               Almost    Don't Know

                                                                                                                                                                  Always
1 2 3 4 5 6 7 8 9 10 N
* The HR leaders understand expectations of business
* The HR leaders are prompt in addressing internal customer complaints
* The HR leaders work are connected to the leaders in the field and work as one team
* The HR leaders adhere to timelines / guidelines set by the process
 
 
Please rate on following parameters

                                                                   Almost Never                 Sometimes               Often               Almost    Don't Know

                                                                                                                                                                  Always
1 2 3 4 5 6 7 8 9 10 N
* The HR leaders communicate policies clearly to their people and ensure uniform implementation
* The HR leaders effectively motivate and retain people
* The HR leaders effectively drive performance and take prompt action on non-performers
 
 
Please rate on following parameters

                                                                   Almost Never                 Sometimes               Often               Almost    Don't Know

                                                                                                                                                                  Always
1 2 3 4 5 6 7 8 9 10 N
* The HR leaders ensure high level of ethics are maintained in conducting their business
* The HR leaders communicate issues / concerns (based on facts) on a timely basis to the concerned function
* The HR leaders ensure that people are adequately trained and deliver on productivity norms
 
 
 
IT Questionnaire
 
 
Please rate on following parameters

                                                                   Almost Never                 Sometimes               Often               Almost    Don't Know

                                                                                                                                                                  Always
1 2 3 4 5 6 7 8 9 10 N
* The IT team understands expectations of business
* The IT team is prompt in addressing internal customer complaints
* The IT team works cohesively with us as one team
* The IT team adheres to timelines / guidelines set by the process
 
 
Please rate on following parameters

                                                                   Almost Never                 Sometimes               Often               Almost    Don't Know

                                                                                                                                                                  Always
1 2 3 4 5 6 7 8 9 10 N
* The IT team possesses the knowledge and expertise toresolve issues
* The IT team effectively drives performance and takes prompt action on non-performers
* The IT team is forward looking and progressive in its approach, Anticipates business needs proactively.
 
 
Please rate on following parameters

                                                                   Almost Never                 Sometimes               Often               Almost    Don't Know

                                                                                                                                                                  Always
1 2 3 4 5 6 7 8 9 10 N
* The IT team communicates issues / concerns (based on facts) on a timely basis to the concerned function
* The IT team is focused on improving operational efficiencies
* The vendors engaged by the IT team are capable of addressing our expectations
 
 
 
SCM
 
 
Please rate on following parameters

                                                                   Almost Never                 Sometimes               Often               Almost    Don't Know

                                                                                                                                                                  Always
1 2 3 4 5 6 7 8 9 10 N
* The SCM leaders understand and deliver on expectations of business
* The SCM leaders are prompt in addressing internal customer complaints
* The SCM leaders work cohesively with us as one team
* The SCM leaders adhere to timelines / guidelines set by the process
 
 
Please rate on following parameters

                                                                   Almost Never                 Sometimes               Often               Almost    Don't Know

                                                                                                                                                                  Always
1 2 3 4 5 6 7 8 9 10 N
* The SCM leaders stretch to meet changing demands of the business
* The SCM leaders effectively motivate and retain people
* The SCM leaders effectively drive performance and take prompt action on non-performers
* The SCM leaders ensure high level of ethics are maintained in conducting their business
 
 
Please rate on following parameters

                                                                   Almost Never                 Sometimes               Often               Almost    Don't Know

                                                                                                                                                                  Always
1 2 3 4 5 6 7 8 9 10 N
* The SCM leaders communicate issues / concerns (based on facts) on a timely basis to the concerned function
* The SCM leaders are focused on improving operational efficiencies to get better business results
* The vendors engaged by the SCM team are capable of addressing our expectations
 
 
 
Manufacturing
 
 
Please rate on following parameters

                                                                   Almost Never                 Sometimes               Often               Almost    Don't Know

                                                                                                                                                                  Always
1 2 3 4 5 6 7 8 9 10 N
* The Manufacturing team (Factory & QA) understands expectations of business
* The Manufacturing team is prompt in addressing internal customer complaints
* The Manufacturing team works cohesively with us as one team
* The Manufacturing team adheres to timelines / guidelines set by the process
 
 
Please rate on following parameters

                                                                   Almost Never                 Sometimes               Often               Almost    Don't Know

                                                                                                                                                                  Always
1 2 3 4 5 6 7 8 9 10 N
* The Manufacturing team stretches to meet changing demands of the business
* The Manufacturing team effectively motivates and retains people
* The Manufacturing team effectively drives performance and takes prompt action on non-performers
 
 
Please rate on following parameters

                                                                   Almost Never                 Sometimes               Often               Almost    Don't Know

                                                                                                                                                                  Always
1 2 3 4 5 6 7 8 9 10 N
* The Manufacturing team ensures high level of ethics are maintained in conducting their business
* The Manufacturing team communicates issues / concerns (based on facts) on a timely basis to the concerned function
* The Manufacturing team is focused on improving operational efficiencies to get better business results
 
 
Please rate on following parameters

                                                                   Almost Never                 Sometimes               Often               Almost    Don't Know

                                                                                                                                                                  Always
1 2 3 4 5 6 7 8 9 10 N
* The Manufacturing team ensures high level of ethics are maintained in conducting their business
* The Manufacturing team communicates issues / concerns (based on facts) on a timely basis to the concerned function
* The Manufacturing team is focused on improving operational efficiencies to get better business results
 
 
 
R & D
 
 
Please rate on following parameters

                                                                   Almost Never                 Sometimes               Often               Almost    Don't Know

                                                                                                                                                                  Always
1 2 3 4 5 6 7 8 9 10 N
* The R&D team understands expectations of business
* The R&D team is prompt in addressing internal customer complaints
* The R&D team works cohesively with us as one team
* The R&D team adheres to timelines / guidelines set by the process
 
 
Please rate on following parameters

                                                                   Almost Never                 Sometimes               Often               Almost    Don't Know

                                                                                                                                                                  Always
1 2 3 4 5 6 7 8 9 10 N
* The R&D team stretches to meet changing demands of the business
* The R&D team effectively motivates and retains people
* The R&D team effectively drives performance and takes prompt action on non-performers
* The R&D team ensures high level of ethics are maintained in conducting their business
 
 
Please rate on following parameters

                                                                   Almost Never                 Sometimes               Often               Almost    Don't Know

                                                                                                                                                                  Always
1 2 3 4 5 6 7 8 9 10 N
* The R&D team communicates issues / concerns (based on facts) on a timely basis to the concerned function
* The R&D team is focused on improving operational efficiencies to get better business results
* The R&D team introduces new technology and innovative products proactively to provide competitive advantage
 
 
 
Marketing
 
 
Please rate on following parameters

                                                                   Almost Never                 Sometimes               Often               Almost    Don't Know

                                                                                                                                                                  Always
1 2 3 4 5 6 7 8 9 10 N
* The Marketing team understands expectations of business
* The Marketing team is prompt in addressing internal customer complaints
* The Marketing team works cohesively with us as one team
* The Marketing team adheres to timelines / guidelines set by the process
 
 
Please rate on following parameters

                                                                   Almost Never                 Sometimes               Often               Almost    Don't Know

                                                                                                                                                                  Always
1 2 3 4 5 6 7 8 9 10 N
* The Marketing team stretches to meet changing demands of the business
* The Marketing team effectively motivates and retains people
* The Marketing team effectively drives performance and takes prompt action on non-performers
* The Marketing team ensures high level of ethics are maintained in conducting their business
 
 
Please rate on following parameters

                                                                   Almost Never                 Sometimes               Often               Almost    Don't Know

                                                                                                                                                                  Always
1 2 3 4 5 6 7 8 9 10 N
* The Marketing team communicates issues / concerns (based on facts) on a timely basis to the concerned function
* The Marketing team is focused on improving operational efficiencies to get better business results
* The Marketing team introduces new technology and innovative products proactively to provide competitive advantage