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2017
January
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FEXCO Customer Survey
FEXCO Customer Survey
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Exit Survey
Talofa and Welcome to FEXCO AMERICAN SAMOA/WESTERN UNION. Thank you for using our services - we hope you are satisfied with how you have been served today. Please complete this survey so we know how we can better our services and continue to make our customers happy.
How would you rate your level of satisfaction with us?
Very Dissatisfied
Somewhat Dissatisfied
Neutral
Somewhat satisfied
Very satisfied
How long have you used our company's services?
Less than 3 months
3 months to 6 months
6 months to less than 1 year
1 year to less than 3 years
More than 3 years
How likely are you to continue trading with us?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
Which of our services do you use? Select all that apply.
Money Transfer
Foreign Exchange
Business Payments and Personal Transfers
How often do you use our services?
Rarely
Daily
Weekly
Monthly
Quarterly
Have you ever recommended us to others?
No, never recommended
Have recommended once or twice
Have recommended several times
Please complete the following in your own words. The service ............................
What suggestions do you have or improvements you would like to see made?
Please give the name of the Front Line Associate/Teller who assisted you and one word to explain their service.
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