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2013
June
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Hello:
You are invited to participate in our Customer Service survey. It will take approximately 2 minutes to complete the questionnaire.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this survey. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions to help us improve our service to you and others.
Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact SEL at 01-4035300 or by email at the email address specified below.
Thank you very much for your time and support. Please start with the survey now by clicking on the
Continue
button below.
How satisfied are you with the service from SEL?
Extremely Satisfied
Satisfied
Good
Poor
Other
How often do you use our company?
Weekly
Monthly
Quarterly
Annually
Other
How satisfied are you with the products you purchase from SEL?
Extremely Satisfied
Satisfied
Unsatisfied
Poor
Compared to other Shop Equipment & Point of Sale services available in the market, would you say our product and service is
Much Better
Somewhat Better
About the same
Somewhat worse
Don’t know never used it
Would you use or purchase from SEL again?
Definitely will
Probably will
Might or might not
Probably will not
Definitely will not
Never used
How likely are you to recommend our service or products to another business?
Very unlikely
Unlikely
Somewhat unlikely
Very likely
Probably not
If you contacted SEL Customer Service team was all your queries resolved to your satisfaction?
Yes by the company or its representatives
Yes by me or someone outside the company
No, the problem was not resolved
No problems / No contact with customer service
If you have additional comments for SEL about your experience with our service or products that have not been addressed in the survey, please enter them below.
Other
Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.
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