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  1. Surveys
  2. 2013
  3. February
  4. F
  5. F6 PA Project
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Exit Survey
 
 
Hello:
You are invited to participate in our survey, The needs of the passenger in airport facilities at Penang International Airport(Kajian terhadap kemudahan di Lapangan Terbang Antarabangsa Pulau Pinang (LTAPP) dari aspek keperluan penumpang). In this survey, approximately 30 people will be asked to complete a survey that asks questions about views in current airport facilities. It will take approximately 5 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Lim Chiaw Bu/Lim Jun Lei by email at the email address specified below.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.

Notes:
1. Bold letters in Malay Language, Italic in English
2. Click the following button in each questions to choose your choice
 
 
 
Bertiba di lapangan terbang
Arriving at the airport
Sangat Tidak Bersetuju/Very Disagree Tidak Bersetuju/Disagree Neutral/Neutral Bersetuju/Agree Sangat Bersetuju/Strongly Agree
1. Saya berjangka mendapatkan troli bagasi dengan mudah semasa berada di kawasan perlepasan.
1. I expect to get baggage trolley easily once I step in the departure area.
2. Saya berasa kecewa apabila berbaris sambil menunggu proses daftar masuk sebanyak 10 minit.
2. I'm feel disappointed as I have to line up while waiting the check in process for more than 10 minutes.
 
 
Kemudahan-kemudahan di kawasan perlepasan lapangan terbang
Airport Facilities at the departure area
Sangat Tidak Bersetuju/Very Disagree Tidak Bersetuju/Disagree Neutral/Neutral Setuju/Agree Sangat bersetuju/Strongly Agree
1. Lapangan terbang harus mempunyai kemudahan mesyuarat supaya saya boleh mengadakan mesyuarat. (Soalan dieptik/diubahsuai dari artikel hasilan Fodness and Murray (2005))
1. Conference facilities should be available at an airport so that I can conduct meetings. (Question extracted/modified from an article written by Fodness and Murray (2005))
2. Sebuah lapangan terbang harus mempunyai tempat urusan dengan penyediaan komputer, telefon dan mesin faksimile. (Soalan dipetik/diubahsuai dari artikel hasilan Fodness and Murray (2005))/strong>
2. An airport should have business centres, which provides computers, telephones and fax machine. (Question extracted/modified from an article written by Fodness and Murray (2005))
3. Lapangan terbang harus mempamerkan hasilan kesenian.
3. An airport should display arts.
4. Hiasan seni di dalam lapangan terbang harus menyesuaikan dengan kebudyaan tempatan. (Soalan dipetik/diubahsuai dari artikel hasilan Fodness and Murray (2005))
4. An airport's art decor should match the local culture of the city at which is located. (Question modified/extracted from an article written by Fodness and Murray (2005))
5. Lapangan terbang harus mempunyai tempat yang sunyi untuk lelap sebentar, membaca atau membuat kerja.
5. An airport should have quiet areas to take a nap, read or do business.
Sangat Tidak Bersetuju/Very Disagree Tidak Bersetuju/Disagree Neutral/Neutral Setuju/Agree Sangat bersetuju/Strongly Agree
6. Pengumuman harus dapat didengar di kawasan lapangan terbang seperti restoran, kedai runcit dan tempat persinggahan.
6. The airport announcement should be audible in all areas of an airport such as restaurants, retial stores and lounges.
7. Tempat permainan kanak-kanak/kawasan khas untuk kanak-kanak harus disediakan di bangunan terminal lapangan terbang.
7. Children's play area/Kidszone should be available in airport terminal.
8. Sebuah lapangan terbang harus memberikan perkhidmatan seperti pondok urut, salon, dan tempat penginapan.
8. An airport should provides services such as massage booths, salons and recliner lounge.
9. Kemudahan tandas di lapangan terbang harus meyediakan bilik khas untuk penukaran baju bayi.
9. Airport's rest rooms should offer a baby changing room.
10.Sebuah muzium yang berpendidikan harus disediakan kepada para penumpang di lapangan terbang supaya dapat mengisi masa mereka semasa menunggu penerbangan mereka.(Soalan dipetik/diubahsuai dari artikel hasilan Fodness and Murray (2005))
10. An airport should house an educational museums for passengers to enjoy their time during layovers. (Question modified/extracted from an article written by Fodness and Murray (2005))
11. Perkhidmatan urusan perbankan harus disediakan di dewan perlepasan lapangan terbang. (Soalan dipetik/diubahsuai dari aritkel hasilan Fodness and Murray (2005))
11. Banking service should available at airport departure hall. (Question modified/extracted from an article written by Fodness and Murray (2005))
12. Kemudahan perkhidmatan pengiriman surat harus disediakan di lapangan terbang. (Soalan dipetik/diubahsuai dari artikel hasilan Fodness and Murray (2005))
12. Mailing service facilities should be available at an airports. (Questions extracted/modified from an article written by Fodness and Murray (2005))
 
 
Peruncitan/Peniagaan di Lapangan Terbang
Airport Retailing/Business
Sangat Tidak Bersetuju/Very Disagree Tidak Bersetuju/Disagree Neutral/Neutral Bersetuju/Agree Sangat Bersetuju/Strongly Agree
1. Jenis makanan harus menambah di sebuah lapangan terbang. (Soalan dipetik /diubahsuai dari artikel hasilan Fodness and Murray (2005))
1. The variety of food choices should increase at an airport. (Questions modified/extracted from an article written by Fodness and Murray (2005))
2. Cawangan restoran antarabangsa harus disediakan banyak di lapangan terbang.
2. International chain restaurant should be available more at an airport.
3. Cawangan peruncitan yang dikenal dalam negeri harus didapat banyak di lapangan terbang. (Soalan dipetik /diubahsuai dari artikel hasilan Fodness and Murray (2005))
3. Nationally known retail outlets should be available more at an airport. (Questions modified/extracted from an article written by Fodness and Murray (2005))
 
 
Layanan mesra terhadap Pekerja Lapangan terbang.
Hospitality of airport employees.
Sangat Tidak Bersetuju/Very Disagree Tidak Bersetuju/Disagree Neutral/Neutral Bersetuju/Agree Sangat bersetuju/Strongly Agree
1. Pekerja lapangan terbang harus boleh mengarahkan seorang penumpang ke mana-mana perkhidmatan lapangan terbang. (Soalan dipetik/diubahsuai dari artikel hasilan Fodness and Murray (2005))
1. Airport employees should able to direct a passenger to any airport service. (Questions modified/extracted from an article written by Fodness and Murray (2005))
2. Pekerja lapangan terbang harus memberi tumpuan individu kepada seorang pemunpang dalam mengenai masalah. (Soalan dipetik/diubahsuai dari artikel hasilan Fodness and Murray(2005))
2. Airport employees should offer a passenger individualised attention in solving a problem. (Questions modified/extracted from an article written by Fodness and Murray (2005))
3. Pekerja lapangan terbang harus beramalkan nilai bersopan-santun apabila membantu penumpang.
3. Airport employees should practice courteous value when helping passenger.
4. Pekerja lapangan terbang harus bersenyum semasa bertemu dengan penumpang.
4. Airport employees should greet passenger with a smile.
5. Tugasan pekerja lapangan terbang dapat dipercayai (Soalan dipetik/diubahsuai daripada artikel hasilan Fodness and Murray (2005))/strong>
5. Airport employees' duties can be trusted (Questions modified/abstracted from an article written by Fodness and Murray (2005))
 
 
Ketibaan di Lapangan Terbang
Arriving at the airport
Sangat Tidak Bersetuju/Strongly Disagree Tidak Bersetuju/Disagree Neutral/Neutral Bersetuju/Agree Sangat Bersetuju/Strongly Agree
1. Sebuah lapangan terbang harus memberikan pemumpang mendapat informasi tempat pelancongan tempatan dengan pengkomputeran informasi tersebut.
1. An airport should provide information about local tourist attraction by computerised all the information mentioned.
2. Sebuah lapangan terbang harus memberikan ruangan yang cukup terhadap teksi dan bas persiaran semasa menunggu penumpang/pelanggan.
2. An airport should provide enough spaces for taxis and tourist buses while waiting the passengers/customers.
 
 
Penyataan Lain - Lain
Others Statements
Sangat Tidak Bersetuju/Strongly Disagree Tidak Bersetuju/Disagree Neutral/Neutral Bersetuju/Agree Sangat Bersetuju/Strongly Agree
1. Lapangan terbang harus menambahkan paparan informasi penerbangan di sekitar bangunan terminal lapangan terbang. (Soalan dipetik/diubahsuai daripada artikel hasilan Fodness and Murray (2005))
1. Airports should have more flight information displays in the airport terminal. (Questions modified/abstracted from an article written by Fodness and Murray (2005))
2. Tanda tunjuk di sektiar lapangan terbang harus mengarahkan saya ke kemudahan di lapangan terbang dengan jelas seperti medan meletak kereta, bagunan terminal, tapak sewaan kereta dan lain-lain.
2. Signboards around the airport should clearly direct me to airport facilities such as parking, car rentals, terminals and so on.
3. Eskalator dan lif harus ditambah di kawasan perlepasan lapangan terbang dan pintu-pintu yang tertentu untuk memudahkan penumpang masuk dan keluar antara pesawat dan banguana terminal.
3. Escalators and lifts should be located at selected airport gates for passengers to get on and off between airport and aircraft easily.
4. Sebuah lapangan terbang harus menyiarkan muzik yang menenangkan di seluruh kemudahan dan bangunan terminal.
4. An airport should have soothing music playing throughtout its facilities and terminal.
5. Sebuah lapangan terbang harus direka dengan ada tingkap langit untuk memberikan sinaran matahari memancar ke dalam bangunan terminal.
5. An airport should design with skylights for sunlight shines through into the airport terminal.