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Surveys
2013
June
E
ExamOne Help Desk Survey
ExamOne Help Desk Survey
ExamOne Help Desk Experience Survey
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How satisfied were you with our customer support?
Very satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Very dissatisfied
How satisfied were you with how the support staff resolved your problem?
Very satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Very dissatisfied
If your problem was not resolved, did our staff create a ticket and provide the ticket number to you?
Yes
No
If your answer was yes to the previous question please provide the ticket number:
Please rate our Help Desk representative on the following attributes.
Very Poor
Poor
Fair
Good
Very Good
Responsiveness
Professionalism
Politeness
Knowledge of the problem
Efficiency in solving the problem
Manner of handling follow-up questions
How long did you have to wait on the telephone before the Help Desk representative was available?
Less than 1 minute
1 to less than 3 minutes
3 to less than 5 minutes
5 to less than 10 minutes
10 minutes or over
How long did it take for IES IT Support to resolve your problem?
Less than 5 minutes
5 minutes to less than 10 minutes
10 minutes to less than 20 minutes
20 minutes to less than 30 minutes
30 minutes or more
Next day
More than a day
Problem did not get resolved
How many times did you IES IT Support before your problem was resolved?
Once
Twice
Three times
More than three times
Problem is still unresolved
Do you have any suggestions for improvement?
Overall, how satisfied are you with your experience with our Help Desk?
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
Thank you for taking the time to complete our survey. We appreciate the feedback and hope you have a wonderful day!
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