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  1. Surveys
  2. 2012
  3. March
  4. E
  5. Evian Resort
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Exit Survey »
 
 
How did you learn about Évian Resort?
 
Internet
 
Received brochure
 
Travel agency
 
Recommendation
 
Other
 

 
 
Why did you choose Évian Resort?
 
Spa
 
Golf
 
Kid's Club
 
Casino
 
Reputation
 
Location
 
Other
 

 
 
What was the purpose of your stay?
 
Individual leisure
 
Group leisure
 
Individual business
 
Group business
 
 
Which hotel did you stay at?
 
Hotel Ermitage
 
Hotel Royal
 
How satisfied were you with the following:
Completely failed to meet my expectations Failed to meet my expectations Met my expectations Exceeded my expectations Far exceeded my expectations
Your overall stay
Visual attractiveness of the hotel exterior
Hotel facilities
Hotel equipment
Appearance of the employees
 
How satisfied were you with the following during the booking of your stay:
Completely failed to meet my expectations Failed to meet my expectations Met my expectations Exceeded my expectations Far exceeded my expectations N/A
Website
Booking procedure
Availability of the information
Promptness of response
Courteousness of the employees
Personalization of service
 
How satisfied were you with the following during your arrival and check-in:
Completely failed to meet my expectations Failed to meet my expectations Met my expectations Exceeded my expectations Far exceeded my expectations N/A
Accuracy of the information
Visual attractiveness of the public areas
Visual attractiveness of the room
Courteousness of the employees
Efficiency
Personalization of service
 
How satisfied were you with the following during your stay:
Completely failed to meet my expectations Failed to meet my expectations Met my expectations Exceeded my expectations Far exceeded my expectations N/A
Restaurant offerings
Spa facilities
Golf facilities
Kid's Club facilities
Room service
Laundry service
Housekeeping service
Concierge service
Courteousness of the employees
Personalization of service
 
How satisfied were you with the following during your departure:
Completely failed to meet my expectations Failed to meet my expectations Met my expectations Exceeded my expectations Far exceeded my expectations
Accuracy of the invoice
Efficiency
Courteousness of the employees
Personalization of service
 
 
Did a staff member positively influence your stay?
 
No
 
Yes
 
 
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