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  1. Surveys
  2. 2014
  3. January
  4. E
  5. Event/Meeting Evaulation - Cambridge Suites Hotel
0%
 
 
Thank you for allowing us to host your recent event. So that we may improve our service, please take a moment to evaluate our performance. Please skip any questions that do not apply to your event.





We look forward to serving you again. Thank you for choosing the Cambridge Suites Hotel!
 
 

How satisfied were you with the overall performance during the Sales Phase?
 
Dissatisfied
 
Somewhat dissatisfied
 
Neutral
 
Satisfied
 
Very Satisfied
 
N/A
 
 
Other comments regarding the Sales Phase?
   
 
 


These questions pertain to the Pre-Event Phase of your event. This includes all planning, discussions and preparations leading up to the actual event.

Cambridge Suites Hotel associates:
Agree Somewhat agree Neutral Somewhat disagree Disagree N/A
contacted you at the appropriate time for your event planning.
understood your problems and offered creative solutions.
were flexible enough no matter how often plans changed.
offered choices which could be accommodated within your budget.
were knowledgeable about the hotel and services provided
 
 
Satisfied Somewhat satsified Neutral Somewhat dissatisfied Dissatisfied N/A
How satisfied were you with our overall performance during the planning of your event.
 
 
Other comments regarding the Pre-Event Phase?
   
 
 





These questions pertain to the Event itself; everything from start to finish of the event.





Cambridge Suites Hotel associates:
Agree Somewhat agree Neutral Somewhat disagree Disagree N/A
were friendly and efficient
demonstrated a consistently high level of service
delivered services on time and as promised
 
 
Satisfied Somewhat satsified Neutral Somewhat dissatisfied Dissatisfied N/A
How satisfied were you with our overall performance during the Event Phase?
 
 
Other comments regarding the Event Phase?
   
 
 
 





These questions pertain to the Post-Event Phase: This includes hotel follow-up and billing.
 
 
Agree Somewhat agree Neutral Somewhat disagree Disagree N/A
Associates communicated interest in your business
The billing process was: Accurate
The billing process was: Timely
The billing process was: Understandable
 
 
Excellent Good Average Below average Poor N/A
Overall, how would you rate the Cambridge Suites Sydney?
 
 
Satisfied Somewhat satsified Neutral Somewhat dissatisfied Dissatisfied N/A
Overall, how satisfied were you with the performance and services of the Cambridge Suites Sydney?
 
Please rate:


Excellent Good Average Below average Poor N/A
cleanliness/condition of meeting space
comfortable meeting environment (lighting, temperature, noise, etc.)
overall presentation/quality of food and beverages
taste and appeal of food
 
 
Other comments regarding the Post-Event Phase?
   
 
 
If you were planning another event in this area, how likely are you to use Cambridge Suites Hotel's services again?
 
Very likely
 
Somewhat likely
 
Neither likely/unlikely
 
Somewhat unlikely
 
Very unlikely
 
 
Throughout the entire event experience, did you encounter any problems?
 
Yes
 
No
 
 
If yes, please describe the problem.
   
 
 
If yes, which of the following statements best describes your feelings about the action taken by the hotel to resolve your problem(s):
 
Satisfied
 
Somewhat satsified
 
Neutral
 
Somewhat dissatisfied
 
Dissatisfied
 
N/A
 
 
Are there Cambridge Suites Hotel associates you would like to recognize for outstanding service?
   
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