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  1. Surveys
  2. 2014
  3. March
  4. E
  5. Event Survey
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Thank you for allowing Hotel Marshfield to host your recent event. So that we may improve our service, please take a moment to evaluate our performance. As you think about your event, please do so in four phases: Sales, Pre-Event, Event and Post-Event. Although you or your actual on-site contact may have worked with the same person through several phases, please rate their performance separately during each phase. Please skip any questions that do not apply to your event.





We look forward to serving you again.

 
 

How satisfied were you with the overall outcome of your event?
 
Dissatisfied
 
Somewhat dissatisfied
 
Neutral
 
Satisfied
 
Very Satisfied
 
N/A
 
 
Please tell us of anything additional that may come in use for next time.
   
 
 
Event Phase





These questions pertain to the Event itself; everything from start to finish of the event.





Hotel Marshfield Staff:
Agree Somewhat agree Neutral Somewhat disagree Disagree N/A
were friendly and efficient
demonstrated a consistently high level of service
delivered services on time and as promised
 
 
Satisfied Somewhat satsified Neutral Somewhat dissatisfied Dissatisfied N/A
How satisfied were you with our overall performance during the Event Phase?
 
 
Other comments regarding the Event Phase?
   
 
 
 

Post Event Phase




These questions pertain to the Post-Event Phase: This includes hotel follow-up and billing.
 
 
Agree Somewhat agree Neutral Somewhat disagree Disagree N/A
The billing process was: Accurate
Timely
Understandable
 
 
Excellent Good Average Below average Poor N/A
Overall, how would you rate your experience at Hotel Marshfield ?
 
Please rate:


Excellent Good Average Below average Poor N/A
cleanliness/condition of meeting space
comfortable meeting environment (lighting, temperature, noise, etc.)
overall presentation/quality of food and beverages
taste and appeal of food
 
 
Other comments regarding the Post-Event Phase?
   
 
 
If you were planning another event in this area, how likely are you to use Hotel Marshfield services again?
 
Very likely
 
Somewhat likely
 
Neither likely/unlikely
 
Somewhat unlikely
 
Very unlikely
 
 
Throughout the entire event experience, did you encounter any problems?
 
Yes
 
No
 
 
If yes, please describe the problem.
   
 
 
If yes, which of the following statements best describes your feelings about the action taken by the hotel to resolve your problem(s):
 
Satisfied
 
Somewhat satsified
 
Neutral
 
Somewhat dissatisfied
 
Dissatisfied
 
N/A
 
 
Are there any Hotel Marshfield staff you would like to recognize for outstanding service?
   
Thank you for taking time out of your day, we appreciate your feedback and look forward to seeing you again!