Evaluation of Potential for E-Commerce Services -

Thank you for taking the time to complete our Survey. The survey will take about 5 minutes. We will use the responses from this survey to improve the functionality of the Garlock Web Store site. In addition, detailed comments and suggestions on how we can improve the site can be forwarded any time to the eCommerce Specialist, Tammy L. Baer, at [email protected].

Tell us how often you visit our site.

When you visit the site, are you using the computer from

Mainly the Office

Mainly the Home (Including a Home Office)

Equally from the Home and Office

What type of internet connect software do you currently use?

Would you say our Web Site is:

On average, how much effort did your search require before you found what you were looking for?
(Did it take a long time? Did you have to try several times?)

A lot less than I expected

Less than I expected

About what I expected

More than I expected

A lot more than I expected

From what you have seen and your experienced with other sites, please rate the following features of the web page:

From your experience, what do you find to be the biggest challenge with using our site?

I am new to the Internet

Information I am looking is not available

Information is not well organized

There is just too much information

Hard to navigate through the information

Takes too long to load a page

Downloadable Files or Forms are in a Format I cannot Use

Did the menu of items on the home page make sense to you?

Yes

No

Did you experience any problems downloading files?

Yes

No

Did not try

If you have taken a web store training class, how usefule did you find the information?

Great, covered everything

Great, but there was too much information for me to follow

Good, enough information, enough time, and enough content

Hard, since internet usage is new to me

Hard, the site is too difficult to use

Hard, There is not enought information that i need

Other (Please Specify)

We would like to hear your suggestions on how we can expand or improve our site. What additional information or features would you like to see added to the site?

Email